Job Description

About this opportunity: The vision of the process engineering team is to add value to every process. In every engagement design/redesign a feasible process, recommend a viable product solution - to ease and elevate experiences for Vendor, TM and Guest. Think holistically, keeping retail fundamentals at the core. The Principal Process Engineer is an independent contributor that reports to the Director Process Engineering. This role will work alongside team members from the business to understand the current state, upstream and downstream processes, then identify opportunities for improvement and make recommendations to policy, process and technology to impact business outcomes positively. Through their partnership with various cross functional teams this role will support key enterprise initiatives as well as build an environment that reinforces continuous improvement of business processes, increases consistency, reduces guest pain points and empowers other team members to enhance the value of the service they provide. This person will play a critical role in enabling leverage of intelligent automation tools (RPA, Chatbot, AI/ML, GenAI) to drive efficiency & guest experience. As a Principal Process Engineer, you will leverage your advanced expertise to: Identify and drive large-scale, transformational process improvement opportunities across end-to-end value streams in our global supply chain. Lead complex diagnostics and develop data-driven insights using advanced Lean, Six Sigma, and emerging methodologies to tackle critical business challenges. Champion value stream optimization and redesign efforts that align with long-term organizational objectives, ensuring enhanced efficiency, cost-effectiveness, and scalability. Design and facilitate executive-level workshops on journey mapping, problem solving, and human-centered design thinking to shape strategic initiatives. Build consensus with senior stakeholders of cross-functional teams to deliver high-impact change initiatives, fostering alignment and accountability at all levels. Drive the adoption of cutting-edge technologies and tools to enhance problem-solving, process reimagination, and automation initiatives. Build a culture of continuous improvement by coaching leaders and cross-functional teams on methodologies, mindsets, and practices. Serve as a strategic advisor for continuous improvement to senior leaders by translating business needs into innovative process solutions with a guest-centric and end-to-end design perspective. Own the creation of transformation roadmaps, driving their execution and ensuring alignment with organizational priorities. Develop and present executive-level reports, including cost-benefit analyses, KPIs, and performance against transformational goals. Build organizational capability by mentoring future process engineering leaders and developing scalable practices to embed excellence across the enterprise. Partner with the officers to influence the long-term strategic direction of the organization. Take initiative on emerging projects, ensuring timely delivery of impactful results with limited oversight. Requirements: Masters Degree from a prestigious institution (e.g., IIM, ISB); an MBA or equivalent management consulting work experience Minimum 14+ years of demonstrated success in a senior-level process improvement or transformational role. Certified Lean Six Sigma Master Black Belt or equivalent; deep expertise in Lean Six Sigma principles is essential. Exposure to GenAI, RPA, Chatbots, Process Mining Proven track record of leading large-scale transformations across multiple business units. Advanced proficiency in tools like Microsoft Office Suite (Excel, PowerPoint) and analytics platforms (e.g., Minitab, Tableau, or Power BI). Exceptional ability to deliver measurable outcomes on complex, high-visibility projects. Strong executive presence with a proven ability to influence C-suite leaders and align cross-functional teams toward shared objectives. Outstanding problem-solving, analytical, and communication skills, with a focus on results and innovation. Experience in developing and driving enterprise-level operational excellence strategies.