Principal IT Technologist (Salesforce)

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Responsibilities may include the following and other duties may be assigned

• Lead the design of scalable, secure Salesforce architecture that address complex business needs across the APAC region, ensuring alignment with global standards and Salesforce best practices, support APAC CRM Delivery.

• Collaborate closely with global and regional Salesforce Solution Architects, Business Relationship Managers (BRMs), business stakeholders, and IT Product Owners/Managers to understand, document, and translate business requirements into robust technical solutions.

• Oversee the integration of Salesforce with SAP and other enterprise systems, utilizing APIs, middleware (e.g., WebMethods, MuleSoft, Informatica), and data integration tools to ensure seamless data flow and system interoperability.

• Guide and govern the use of DTL tools/platforms for efficient data transformation and loading within Salesforce projects.

• Create, review, and maintain comprehensive technical design documents, architecture diagrams, process maps, and KDD (Key Design Decision) documents to guide development and ensure solution quality.

• Identify project risks and develop effective mitigation strategies to ensure successful project delivery and compliance with regulatory requirements and enterprise standards.

• Apply business process mapping, requirements gathering, and documentation best practices, utilizing both Agile and Waterfall methodologies as appropriate.

• Mentor and provide technical leadership to project teams, fostering knowledge sharing and best practice adoption throughout the Salesforce solution lifecycle.

• Communicate effectively with both technical and non-technical stakeholders, facilitating alignment and understanding across diverse teams.

• Utilize Microsoft Office Suite (Word, Excel, PowerPoint) for documentation, reporting, and presentations as needed.

• Continuously stay updated with the latest Salesforce features, functionalities, and industry best practices, proactively identifying and driving opportunities for process improvement and innovation within the Salesforce ecosystem.

Required Knowledge and Experience:

• A Degree with 9 to 12 Yrs. (min 7 yrs relevant salesforce).

• Experience in sales clouds, service cloud is required and Marketing cloud preferred.

• Salesforce Certified Technical Architect.

• Salesforce Certified Platform Developer I

• Salesforce Certified Platform Developer II or other relevant Salesforce certifications.

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.