Presales Specialist - Cloud & Managed Serivces

Job Description

Role Objective: As an Offshore Cloud and IT Managed Services Presales Specialist, you will support the Qatar presales team by developing high-quality technical solutions, creating compelling presales materials, conducting market research, and maintaining a solution knowledge base. Role & responsibilities Solution Documentation and Technical Content Development: (40%) Assist in creating and maintaining technical solution documents and architectures. Contribute to detailed technical write-ups for RFP/RFI responses. Document reusable solution components and maintain reference architecture libraries. Support the generation of reusable content for proposals and presentations. Presales Materials Development and Design: (30%) Create visually engaging presentation materials to support client discussions. Help design templates and frameworks for common client scenarios. Maintain and organize pricing models and costing templates. Assist in managing the centralized repository of presales resources. Technical Research and Market Intelligence: (15%) Research emerging cybersecurity technologies and industry trends. Support competitive analysis and solution comparison activities. Assist in drafting technical whitepapers, solution briefs, and research summaries. Monitor industry best practices and help document reference architectures. Presales Support and Knowledge Management: (15%) Provide remote technical support to the HQ presales team when needed. Assist in maintaining a knowledge base of solutions and best practices. Support opportunity qualification by preparing initial solution scoping materials. Preferred candidate profile Bachelors degree in computer science, Information Technology, or related field Required Certifications: ITIL v4 Foundation (minimum) Major cloud platform certification (Azure, GCP, or OCI) Desired Certifications: ITIL Intermediate/Expert levels Project Management certification (PMP/Prince2) Industry-specific certifications (as relevant) Technical Knowledge Deep understanding of cloud and infrastructure services Strong knowledge of managed services solutions and delivery models Experience with major ITSM platforms Understanding of security frameworks and compliance standards Knowledge of service management standards 7+ years total IT industry experience 4+ years in managed services pre-sales or solution architecture Demonstrated experience in: Solution design Proposal development Technical content creation Presales support Perks and benefits