Presales Executive

1 - 3 years

3 - 4 Lacs

Posted:10 hours ago| Platform: Naukri logo

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Work Mode

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Job Type

Full Time

Job Description

Role & responsibilities

Preferred candidate profile

Key Responsibilities

1. Outbound Calling

  • Make calls to potential customers to explain products or services.
  • Generate leads and schedule appointments for the sales team.
  • Follow-up on previous inquiries and maintain regular contact with prospects.

2. Inbound Call Handling

  • Answer customer queries and provide accurate information.
  • Record customer requirements and forward to the concerned department.
  • Maintain professionalism and a positive tone in all interactions.

3. Customer Relationship Management

  • Update customer details and interaction history in CRM/lead sheets.
  • Build and maintain strong relationships with customers.
  • Handle customer complaints or issues and escalate when needed.

4. Sales Support

  • Assist the sales team by qualifying leads.
  • Persuade customers to buy or take the next step in the sales process.
  • Meet daily/weekly/monthly call and conversion targets.

5. Documentation & Reporting

  • Maintain call records, lead status, and follow-up logs.
  • Generate and share daily and weekly reports with supervisors.
  • Ensure data accuracy and confidentiality.

Key Skills Required

  • Strong communication and listening skills
  • Basic computer and CRM knowledge
  • Ability to handle pressure and meet targets
  • Good telephone etiquette
  • Persuasive and customer-focused attitude
  • Patience, politeness, and problem-solving skills

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