Job Description

Required Qualifications & Skills: Technical Skills: 10+ years of experience in Pre-Sales Engineering/Solutions Consulting within the Customer Experience or Contact Center domain. Strong hands-on expertise in Genesys Contact Center Solutions (Cloud & On-Premise) . Familiarity with other contact center platforms (e.g., Cisco, Avaya, NICE, Five9, Talkdesk, Amazon Connect ). Knowledge of IVR, ACD, CTI, workforce management (WFM), speech analytics, AI/chatbots, social engagement and omnichannel solutions . Experience with API integrations, cloud architectures, and security principles . Soft Skills: Excellent presentation, communication, and interpersonal skills. Strong problem-solving skills and the ability to articulate complex solutions in a simple manner. Ability to work independently and collaboratively in a fast-paced sales environment. Passion for customer success and delivering innovative CX solutions . Willingness to travel as required Preferred Qualifications: Certifications in Genesys solutions (Cloud, Engage, Connect, etc.) . Experience with AI-driven automation, chatbots, and voicebots . Background in contact center analytics, workforce optimization, and digital transformation .