Presales Consultant

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About the role:

India’s leading Educational ERP Software company, a Deloitte Fast 50 Company, and ET Growth Champion Serosoft for a high-performing Presales Consultant to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative.

Key Responsibilities:

• Make outgoing calls to potential customers to schedule high-quality leads for sales.
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Generating leads for ERP software products through cold calls and other mediums.
• Demonstration of the ERP software.
• Updating the CRM record.
• Seize opportunities to upsell services when they arise.
• Follow up with potential customers in a timely manner.
• Manage a large number of outbound calls in a timely manner.
• Document all call information in the CRM according to standard operating procedures.
• Meet personal/team qualitative and quantitative targets.
• Demonstrate an aptitude for sales, be able to ask for the next meeting, and suggest additional products or services to increase customer satisfaction and revenue.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Maintain regular attendance and punctuality.
• Work closely with sales teams and other pre-sales resources, providing support throughout the sales cycle.
• Work closely with the sales team during the prospect needs analysis phase to assist in uncovering and clearly identifying prospects’ critical business issues.
• Searching for Customer Information through search engines.

Education & Experience:

• Bachelor’s/Master’s in Business, Sales, Marketing, or related fields.
• 3+ years in international sales, ideally in SaaS or ERP solutions.
• Experience in the education sector and digital marketing tools (SEO, CRM, PPC) preferred.

Digital marketing day-to-day

• Managing and utilizing all digital sales channels and tools, including analytics, SEO, CRM systems, PPC, etc., to undertake analyses of sales performance and strategy success.
• Social media strategy and communications.

Skills :

• Able to generate qualified leads from different sources.
• Familiar with CRM.
• Customer-focused and adaptable to different personality types.
• Have the ability to multitask, set priorities, and manage time effectively.
• Possess previous experience in target achievement.
• Superior listening, verbal, and written communication skills.