Pre Checkout Customer Experience Intern

Job Description

Atlys' mission is to enable every person on earth to travel freely. At Atlys, we believe that the path to creating a more open world is by making it efficient to travel. Travelers cite visas as the most frustrating pain point, and we're starting by automating that completely. We're looking for talented people who are interested in building the future of travel alongside us. Building technology to increase global movement liquidity will be one of the most exciting developments in decades. If you are curious why the smartest people want to work at Atlys, read this post. Before customers commit to a visa application, they often have last-minute questions about documents, timelines, fees, or the process itself. Your job as the Pre Checkout Customer Experience Intern is to be their first line of guidance, ensuring prospective users feel confident enough to proceed to checkout. You’ll handle inbound queries, clarify requirements, and surface frequent blockers to the product and operations teams. The Job Engage promptly with prospective customers who have questions before checkout and provide clear, helpful answers. Educate prospects on visa requirements, processing times, document standards, and Atlys features. Identify hesitation points and relay insights to the product, marketing, and operations teams to improve conversion. Maintain accurate interaction logs and tag common queries for analytics and FAQ updates. Collaborate with senior customer-experience managers to refine playbooks and response templates. Measure and report on key metrics such as first-response time, resolution time, and pre-checkout conversion rate. The ideal candidate Currently in the third year of college or a recent graduate Excellent written and spoken English; additional language skills are a plus. Comfortable learning visa regulations quickly and explaining them in simple terms. Patient, solution-oriented, and able to convey empathy in every interaction. Organized and diligent about follow-ups and documentation. Based in Delhi or able to commute to our Delhi office daily. Immediate joiners preferred. What You’ll Get Monthly stipend and an internship completion certificate. Hands-on experience in customer success and growth at a high-velocity startup. Exposure to visa operations, product development feedback loops, and data-driven conversion optimization. Mentorship from experienced customer-experience and operations professionals. The chance to contribute to a mission that helps people explore the world more freely.