Job Description

Job Description: Practice Head - CRM & MS Dynamics Location: Preferably - Pune / Mumbai / Delhi NCR / Bangalore Experience: 15+ years Role Overview We are seeking a dynamic Practice Head - CRM & MS Dynamics to lead and scale our Microsoft CRM practice. This strategic leadership role is focused on establishing a profitable practice by leveraging your industry expertise, leadership acumen, and ability to onboard a team and client portfolio. As a key leader, you will drive business growth, oversee end-to-end CRM implementation projects, and lead a high-performing team to deliver transformative solutions for our clients in industries such as BFSI, healthcare, retail, manufacturing, and travel. Key Responsibilities Practice Development Establish and grow the MS Dynamics CRM practice by bringing in a skilled team and acquiring new client accounts. Define practice strategy, including service offerings, go-to-market plans, and delivery excellence. Team Leadership Develop and execute the strategic vision for the CRM & MS Dynamics practice. Onboard and manage a team of at least 10 professionals, ranging from technical to strategic roles. Build a strong team culture focused on collaboration, innovation, and high performance. Build, manage, and mentor a high-performing team of CRM consultants and developers. Stay abreast of industry trends and emerging technologies in the CRM and MS Dynamics space. Client Acquisition & Management Leverage industry networks to onboard new clients, particularly in the Indian market. Identify and pursue new business opportunities for CRM solutions. Strengthen relationships with key stakeholders, ensuring client satisfaction and retention. Develop and maintain strong relationships with clients and partners. Lead pre-sales activities, including solution design, proposal development, and presentations. Profit & Loss Ownership Manage the practice’s financial health, including budgeting, forecasting, and ensuring revenue growth. Achieve revenue and profitability targets for the practice. Strategic Leadership Represent the organization as a thought leader in CRM implementation, contributing to industry forums and discussions. Identify market trends and innovate service offerings to stay competitive. Technical Expertise: Provide technical leadership and guidance to the team. Maintain a deep understanding of MS Dynamics 365 applications and related technologies. Contribute to the development of innovative CRM solutions. Required Skills & Experience Minimum 15 years of experience in CRM implementation, with deep expertise in Microsoft Dynamics CRM. 5+ years of experience in a leadership role, managing and mentoring teams. Demonstrated experience in building and leading teams of 50+ professionals. Proven ability/track record to manage P&L, drive revenue growth, and scale business operations successfully, success in business development and sales. Strong networks and client relationships in Indian markets across industries such as BFSI, healthcare, and retail. Technical proficiency in Microsoft CRM, with a strong understanding of integration and implementation practices. Deep understanding of CRM best practices and methodologies. Exceptional leadership and strategic thinking capabilities, aligning business goals with organizational objectives. Proven track record in client acquisition and building long-term business partnerships. Excellent communication, relationship-building, and problem-solving skills. Relevant Microsoft certifications are highly desirable. Key Attributes Entrepreneurial mindset with a passion for building and scaling practices. Exceptional interpersonal, presentation and communication skills. High adaptability and strong analytical and problem-solving abilities in dynamic environments. Show more Show less