Power Technique Customer Center - Service Process Specialist

Job Description

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Join us on our journey for a better tomorrow. Your Role Mission: To maintain and improve the service processes within an organization to ensure they are efficient, effective, and aligned with the organizations goals and objectives. Job Responsibilities: Monitoring of Service Operations KPISs like NPS, MTTR, 1:1 Ratio Open calls. Improvements in dashboard, addition deletion of machines, System, process upgrades etc. Account creation for OEM users and New Dealers (FSEs and coordinator) . Service order Booking (i.e Condition Based Maintenance - Refurb/Reman, Service Contracts. Effectively managing the installed base in DMS/MOL/act SAP. Monitoring of Repair job opening and closing on timely basis. Monitor and improve efficiency by ensuring parts availability and right focus on keeping WIP less than 60-days. Overhaul Jobs, Bare element Assembly, Rebearing process and Compressor Overhaul. So booking and monitoring all orders as per the new processes centrally from HO for all regions. Co-ordination with logistics team for availability of parts for CBM orders. Power Connect : Monitoring and ensuring all the schedule services are captured in Power connect, Suggest appropriate necessary trainings to the NOM accordingly provide them to the regional team. Monitoring Power Bi Dashboard for Service KPI, and take appropriate action for improvement in co-ordination with National Operations Manager. (Planning Efficiency, Order efficiency, Closing efficiency and SJA Update which impacts Plan Ratio, on time Ratio, daily reporting and utilization of FSE Etc.) Implementation of new service and operation processes within the team as per divisional guidelines. Monitoring and analysing the training hours of PTS team and ensure all are updated in learning link. Monitoring the service claims and processing to finance. Equipment Master, Material Master : Local and Global Part creation (Material master Steward) using MACT Tool, Service Now etc The person will be located 3 days in Chakan and 2 days in Dapodi, Pune To succeed, you will need Knowledge and skillset: Documentation: Ability to create and maintain detailed documentation, including standard operating procedures (SOPs) and process manuals. Interpersonal Skills: The ability to work well with cross-functional teams and build positive relationships with colleagues and stakeholders. Customer Focus: A commitment to understanding and meeting customer needs and expectations. Educational Qualification: Graduate or Post Graduate Experience: Minimum 5 years of experience in similar profile In return, we offer you Open and Transparent working Culture with continuous learning and growth opportunities City Pune Last Day to Apply 26 - March - 2025 Diverse by nature and inclusive by choice Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.