Policy Servicing & Payouts Project

Job Description

Knowledge & Experience 10+ years of total work experience in Business Analyst Role worked on Policy Admin System/Web/Mobile Application projects preferably in Life Insurance domain. Proven experience in life insurance, with a strong focus on policy servicing, payouts, and renewals. Hands-on experience with digital initiatives, automation, and customer service technologies. Proficiency in integrating and managing communication platforms like WhatsApp for customer engagement. Strong analytical, problem-solving, and decision-making skills. Technical Skills: Proficiency in SQL. Strong understanding of software development methodologies, including Agile, Scrum, and Waterfall Should have Managed end-to-end policy servicing projects, including policy issuance. Developed and implemented strategies to optimize policy renewals, ensuring high retention rates. Must collaborate with cross-functional teams to identify opportunities for improving the renewal process. To monitor renewal metrics and provide insights to enhance customer retention. Lead and manage digital initiatives aimed at improving customer servicing, such as online policy management tools, self-service portals, and mobile applications. Identify and implement automation opportunities to streamline operational processes and reduce manual intervention. Collaborate with IT and product teams to design and deploy innovative digital solutions for enhanced customer experience.