POD Manager

The POD Manager is responsible for driving operational excellence, ensuring superior customer experience, maintaining food quality standards, and leading the team to achieve business and financial targets at the unit.

Key Responsibilities

Customer Experience & Operations

• Implement and ensure adherence to all food & beverage SOPs.
  
• Maintain high restaurant and section-wise food ratings.
  
• Minimize dispatch-related errors and ensure timely DE pickups.
  
• Conduct regular food quality & quantity checks; ensure hygiene and food safety standards.
  
• Ensure all products are available and served within shelf life.
  

Performance & Process Management

• Achieve audit targets and drive 100% compliance.
  
• Set CAPD targets (AR_P, O_D & Prep Time) and ensure timely follow-up with field ops teams.
  
• Ensure smooth workflow by coordinating with cross-functional teams.
  

Financial & Inventory Management

• Achieve AOP targets and control all controllable costs.
  
• Monitor food cost, wastage, and maintain optimum labour utilization.
  
• Conduct daily inventory checks and ensure accurate GRN processes.
  
• Oversee petty cash management and reduce unnecessary expenses.
  
• Ensure timely utility payments and accurate mid-month/monthly MIS.
  

People Management

• Conduct daily briefings, ensure staff hygiene, and maintain a motivated team environment.
  
• Implement R&R initiatives and employee engagement activities.
  
• Drive retention as per targets; ensure complete training on brand SOPs.
  
• Identify talent and train team members for next-level responsibilities.
  

Brand & Marketing

• Execute LSM activities for new product launches and order growth.
  
• Support brand SOP implementation at unit level.