Platform Support Engineer - API

Job Description

As a Platform Support Engineer (APIGEE) , you will have a solid understanding of API management platforms, such as Apigee, and cloud infrastructure (GCP), and possess a deep knowledge of networking, authentication, and monitoring. This role involves troubleshooting and providing support for API integrations, working with both internal teams and external clients to resolve issues efficiently and maintain a smooth operational flow. Key Responsibilities API Management Support: Troubleshoot, diagnose, and resolve issues related to API proxies and flows within the Apigee environment, including both Apigee X and Apigee Hybrid. API Transaction Debugging: Use debugging tools to analyse API transactions and identify where problems may exist in the flow between the API Gateway and backend services. Backend Integration Troubleshooting: Support tenant teams using Apigee, providing guidance on identifying and resolving issues with their APIs after backend upgrades or changes. Platform Monitoring: Monitor and interpret data from platforms such as ELK, Dynatrace, Datadog, New Relic, Grafana/Prometheus, and other monitoring tools to proactively detect and troubleshoot API issues. Cloud Infrastructure Management (GCP): Utilize GCP services, including Compute Engine, Load Balancers, IAM/Roles permissions, StackDriver/Cloud Logging, and Kubernetes clusters (GKE), to manage and troubleshoot platform issues. Networking Troubleshooting: Assist in troubleshooting network-related issues, such as DNS, load balancers, and firewalls, and investigate HTTPS protocol and certificate management issues. Authentication Support: Address API authentication issues, including LDAP, JWT, API Key, OIDC, and OAuth2 authentication flows. Support Incident Management: Coordinate and troubleshoot complex support scenarios, including debugging pipeline errors, analysing logs, and providing solutions to client-facing issues. Terraform & CI/CD Pipeline Management: Use Terraform for infrastructure as code and GitLab CI/CD pipelines to deploy and maintain infrastructure changes. Incident Recovery: Be able to identify and recover from issues such as network appliance crashes or deleted GSLB entries, and assist in the recovery of southbound network appliances via the GCP console. Support Engagement Expectations: API Access Issues: Resolve issues when a tenant team cannot access their APIs after a backend upgrade, including analysing transaction flows and identifying whether the issue lies with Apigee, the backend, or the client. GSLB Issues: Investigate and restore GSLB configurations when necessary, using Terraform pipelines to repair configurations. System Crashes: Analyze logs and troubleshoot error states in network appliance clusters, using GCP console tools for recovery. Pipeline Errors: Investigate and resolve errors in GitLab CI/CD pipelines, identifying issues with governance rules or pipeline status. Critical Qualifications: API Management Knowledge: Strong understanding of API protocols (REST, SOAP, GraphQL, gRPC) and the role of API Gateways and proxies in API management. Apigee Expertise: 2+ years of experience with Apigee X or Apigee Hybrid, including troubleshooting of API proxy flows, policies, and transactions. Cloud Infrastructure (GCP): Basic understanding of GCP services, such as Compute Engine, Load Balancers, IAM/Roles permissions, StackDriver, and Kubernetes (GKE). Networking & Security: Familiarity with firewall management, DNS, Load Balancers (Global/Regional), HTTPS protocol, and certificate management. Authentication Systems: Knowledge of LDAP, JWT, API Key-based authentication, OIDC, and OAuth2 authentication flows. Monitoring Tools: Experience using data analytics and monitoring platforms like ELK, Dynatrace, Datadog, New Relic, Grafana/Prometheus, and interpreting the results. Linux & Automation: Experience working with Linux CLI, Terraform for infrastructure as code, and Python/bash scripting for automation tasks. CI/CD Pipelines: Familiarity with GitLab CI/CD-based pipelines for code deployment and troubleshooting pipeline issues. Troubleshooting: Strong troubleshooting and diagnostic skills to handle complex API system integrations and identify the root cause of issues. What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options. Professional development and training opportunities. A supportive and inclusive work environment