Job
Description
As a Platform Operations Analyst at Cyderes, your role is crucial in contributing directly to meeting client technical needs for operating on Cyderes data ingestion and alerting pipelines. You will work with Cyderes managed services clients to integrate log telemetry into the Cyderes platform, troubleshoot SSO integration, networking issues logging, and more. Your responsibilities will also include responding to internal and external escalations, being part of a 24/7 On-call rotation, and providing support to clients and internal teams regarding data normalization and parsing. Additionally, you will deploy log telemetry integrations, serve as the first point of contact for customer-initiated requests, and manage tasks on behalf of customers. Key Responsibilities: - Work with Cyderes managed services clients to integrate log telemetry into the Cyderes platform - Assist clients with troubleshooting SSO integration, networking issues logging, and more - Respond to internal and external escalations - Be part of a 24/7 On-call rotation - Provide support to clients and internal teams surrounding data normalization and parsing - Help deploy log telemetry integrations and work with internal engineering teams - Serve as the first point of contact for customer-initiated requests via the Cyderes ticketing system - Evaluate, research, and respond to customer inquiries or direct them to appropriate internal teams if necessary - Provide timely updates and status reports to customers, ensuring clear and effective communication - Manage tasks on behalf of customers, ensuring that their needs are met promptly and accurately Qualifications Required: - 2+ years of Network / Security experience - Intermediate level of networking knowledge and troubleshooting experience - Experience with monitoring and investigating various telemetry (log) output - Ability to work amicably with clients (both internal and external) - Understanding of security telemetry software / platforms (Firewalls, Endpoint Detection and Response (EDR), Operating Systems) - Strong communication skills - Operating systems logging experience (Windows and Linux) - Experience in system administration practices - Experience with cloud environments (AWS, Azure, and/or GCP) and common SaaS applications (e.g., Office 365, Okta, Salesforce, Proofpoint) - Proven project management success As a potential candidate for this role, it is essential to note that this job posting is intended for direct applicants only, and outside recruiters are kindly requested not to contact Cyderes regarding this position. Please be informed that artificial intelligence (AI) tools may be used to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. However, final hiring decisions are ultimately made by humans. If you seek more information about how your data is processed, feel free to contact Cyderes.,
