Platform Data Specialist

Job Description

Analyse social media networks for customer-related risks Create alerts within the ZeroFOX platform for customers Search social sites (specifically the Big 6 networks) for impersonations of Executives & Brands of ZeroFOX Customers Double check impersonations with current alerts in the platform to avoid duplicate creation Learn and work from pre-established workflows established by our customers Research customer Executives & Brands to familiarize yourself with their entities and expected alerts Utilize ZeroFOX tool set to create correct meaningful alerts for each customer/network Requirements Extreme attention to detail Knowledge of major social networks (knowledge of emerging networks a big plus) Superior research and writing skills (a writing sample will be requested as part of the interview process) Solid interpersonal and social skills Experience with other SaaS, cyber security, or social media products or services is preferred Experience in Customer Success Strong analytical skills Benefits Competitive compensation Community-driven culture with employee events Generous time off Best-in-class benefits Fun, modern workspace Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture Show more Show less