Job Description

PKWARE & Cyera Data Scanning & Classification Support (L1/L2 AMS) Responsibilities: Monitor PKWARE & Cyera data scanning and classification jobs for errors and failures. Provide first-line support for data classification rules and access management issues . Troubleshoot data tagging, encryption, and policy enforcement failures . Perform regular patching, software updates, and security compliance checks. Ensure SLA adherence by proactively managing system performance and issue resolution. Assist users with data discovery & security configuration issues . Escalate complex issues to L3 engineering teams and vendor support . Skills & Qualifications: 2-5 years of experience in application support with a focus on data classification and security frameworks . Hands-on experience with PKWARE SecureData & Cyera platforms . Knowledge of SQL, Regex, and scripting (Python, PowerShell) for automation is a plus.