Pharmacist

Job Title: Night Shift Pharmacist Real-Time Med Rec (US Patients)

Job Code: USH-CH-NSP-2025

Location: Chennai, Tamil Nadu, India (100% On-Site)

Facility: Bandi Informatics Private Limited

Department: Telepharmacy – Medication Reconciliation

Type: Full-Time, Permanent Shift Timing: 7:00 PM – 3:30 AM IST (Fixed, Non-Negotiable)

Work Week: 5 days/week (40 hours) with rotational weekends & US holidays

Job Summary

USA Healthcare is hiring a Night Shift Pharmacist for our Chennai operations center to support real-time medication reconciliation for U.S. patients. You’ll handle live phone calls with patients—no preparation time—while rapidly navigating U.S.-based EMR systems. This role aligns with U.S. overnight hours (7:00 PM – 3:30 AM IST) and requires lightning-fast clinical accuracy, fluency in American English, and comfort with high-pressure, zero-prep med rec.

Role Overview

You will be the first and only clinical touchpoint for US patients discharged from ERs, hospitals, or SNFs. Your sole KPI: complete a 100% accurate medication reconciliation in under 5 minutes — live on the phone, with zero chart preparation.

This is not a dispensing or counseling role. This is high-velocity clinical triage:

• Patient calls in You pick up EMR opens simultaneously You build, verify, and finalize the med list while the patient is still speaking.

• No hand-offs. No delays. No “I’ll call you back.”

Core Responsibilities

1. Zero-Prep Live Med Rec (75% of shift)

• Answer inbound calls within 3 rings (AHT less than

  4:45).

• Simultaneously:

• Open patient chart in US EMR (Epic/Cerner/Meditech – dual 27” monitors).

• Greet patient in neutral American English.

• Begin verbal med rec while typing.

• Ask 5 high-yield questions (proprietary script):

1.

2.

3.

4.

5.

• Cross-verify in less than 60 seconds with:

• Discharge summary (PDF in EMR)

• Surescripts Rx history

• State PDMP (if flagged)

• Flag & resolve red-alert discrepancies:

• Duplications (e.g., two opioids)

• Omitted home meds (e.g., apixaban)

• Dose/form errors (e.g., 5 mg vs 50 mg)

• Finalize & lock med list e-sign route to US MD for co-signature.

2. EMR Mastery (15% of shift)

• Navigate 3 EMRs simultaneously (training provided):

• Eclinical Work

  (80% volume) – Hyperspace + SmartTools

• Cerner – PowerChart

• Meditech – 6.1x

• Use keyboard shortcuts only (mouse = disqualification).

• Document in structured fields:

• Med name | Strength | Dose | Route | Freq | Last dose | Source (Pt/DC/Rx)

3. Escalation & Handoff (8% of shift)

• Immediate escalation (within 15 sec) for:

• Controlled substance mismatch

• Life-threatening omission (e.g., insulin, AC)

• Patient confusion/delirium

• Complete SBAR handoff note in less than 90 sec.

4. Quality & Compliance (2% of shift)

• 100% of calls dual-recorded (QA + training).

• Daily audit: 1 random call reviewed live by US Lead.

• Maintain less than 0.5% error rate (critical discrepancy = termination).

Required Qualifications

Education & Licensing

• B.Pharm / M.Pharm (PCI-approved college)

• Active Tamil Nadu Pharmacy Council registration (renewed)

• US Telepharmacy Credentialing (we sponsor within 30 days)

Clinical Experience

• 2+ years in hospital inpatient / discharge pharmacy

• Proven ability to reconcile 15+ meds in less than 5 min (live demo required)

• Experience with US drug nomenclature (e.g., “Lisinopril” not “Lisinoprilum”)

Technical Skills

• Typing speed: 70 WPM (with 98% accuracy)

• EMR proficiency: Able to complete mock med rec in Epic sandbox in 4:30

• Dual-monitor workflow: Muscle memory for Alt+Tab, Ctrl+F, etc.

Language & Communication

• Native-level American English (neutral accent – no MTI)

• Able to mirror US patient tone: calm, empathetic, authoritative

• Script deviation allowed only for clinical urgency

Availability

• Fixed night shift (7:00 PM – 3:30 AM IST) – no swaps

• Willing to work US Thanksgiving, Christmas, July 4

Shift & Schedule

• Fixed: 7:00 PM – 3:30 AM IST

• 5 days/week (40 hours)