Pharma Technical Services Expert/Specialist

Job Description

Job Duties Note: Candidate preferable work in Mumbai or Hyderabad. 1.Assist the sales to answer the technical questions raised by the customer, collaborate with the visit, and preach the product introduction; 2.Respond to customer feedback and complaints in a timely manner and give solutions, collaborate with factory technicians to effectively solve the needs and problems raised by customers; 3.Understand customer needs through on-site visits, grasp the actual problems of customer feedback and guide customers to solve product and technical problems; 4.Improve and optimise internal technical database, collect product information and customer feedback. Job Requirements: 1.Bachelor degree or above in medicine, biology, chemistry, pharmacy and other related majors; 2.Strong communication skills, strong sense of responsibility, able to correctly understand customer needs and propose solutions; 3.Three years of technical support experience in pharmaceutical excipients industry, PVP excipients technical support experience is preferred, experience in leading companies in the industry is preferred (BASF and Ashland); 4.Good teamwork spirit, self-learning ability, able to adapt to business trips.