Technical Sales Support Executive PCB Power India

2.0 - 6.0 years

0 Lacs

ahmedabad, gujarat

On-site

The Technical Sales Support role requires individuals who are skilled in various areas such as being a people's person, time-oriented, possessing great verbal and written communication skills, basic math skills, basic computer literacy, and the ability to handle customer relations, complaints, crisis management, and administrative tasks. Attention to detail is crucial for this position. As a part of the Technical Sales Support department, you will be working in shift-wise rotations, including morning and afternoon shifts. Your responsibilities will include providing pre-sales technical assistance, educating customers on products and services, offering sales support services, and providing technical and commercial backup as needed. You will also be supporting marketing activities by participating in trade shows, conferences, and other events. Generating and processing new sales leads, inquiries, and purchase orders are essential tasks. Additionally, you will be responsible for responding to emails, phone calls, and chats from customers, addressing their queries promptly, and ensuring customer satisfaction. Attention to detail is crucial in this role, as you may encounter similar customer problems that need to be reported and resolved effectively. Handling customer complaints and resolving issues are part of your duties. You will also need to persuade customers on the best product or service that suits their needs in terms of quality, price, and delivery. Furthermore, you will be involved in supporting customer care initiatives such as automated provisioning, online billing, order tracking, and detailed account management. Identifying cross-selling and up-selling opportunities during customer interactions is encouraged. Going the extra mile to engage customers and provide exceptional service is a key aspect of this role. If you are someone with the required skills and experience and are passionate about delivering excellent customer support, this Technical Sales Support position could be a great fit for you.,

Posted 1 week ago

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