Job Description

Be a subject matter expert and p rovide technical, hands-on support and resolve open tickets in the ticket tracking system focusing on Workday Security and related modules Participates in continuous improvement ideas in terms of service request, change request and automation Support SMEs in project and Workday release testing Assist the integration consulting team in configuring and testing integrations between Workday and other third-party or custom solutions Continuously monitor and assess Workday system performance, identifying areas for improvement and implementing enhancements as needed Participate in Internal and External Audit by providing required artifacts and support with details as requested by Auditor(s) EIB User template fill-in, mass uploading Participates in Continuous Improvement, Change Requests/Projects, Testing activities, Operational Excellence and Automation Support new releases of HR Solutions Be a backup of other modules complementing primary module You are right fit Experience with Workday HCM (Mandatory) Strong customer orientation and an excellent team player Analytical and problems solving skills Affinity in learning new HR IT systems and processes Strong interpersonal skills and high level of verbal and written communication Change agent with good facilitating and project management skills, with a can-do mentality Advanced knowledge of key MS Office applications (Excel, PowerPoint) Good cultural awareness and ability to work with individuals from different cultural backgrounds Acumen to analyze and solve complex problems and participate in cross functional programs