People Ops Specialist

As a member of the team at Five9, you will play a crucial role in ensuring a positive experience for our employees and contributing to our mission of bringing joy to customer experience through innovative cloud contact center software. **Core Responsibilities:** - Process employee lifecycle transactions in the HRIS (UKG), such as hires, terminations, promotions, and other job changes. - Maintain accurate and up-to-date employee records to uphold data integrity and compliance standards. - Respond to and resolve employee inquiries through the case management system (Freshservice) promptly and professionally. - Assist in internal and external HR audits to ensure compliance and accuracy in data and documentation. - Maintain employee knowledge content specific to our India region. - Collaborate with the Immigration team to support immigration processes effectively. **Benefits and Leave Administration:** - Serve as the primary contact for employees regarding benefits inquiries. - Ensure adherence to local laws and complete required regulatory benefits-related filings. - Manage benefit administrative tasks like new hire enrollment, dependent changes, and regulatory reporting. - Administer and monitor leave requests in compliance with India-specific policies and regulations. - Guide employees on leave options and entitlements, facilitating smooth return-to-work processes. - Perform additional benefit administration duties as assigned. **General Responsibilities:** - Conduct periodic audits to verify compliance with local labor laws and internal policies. - Proactively identify opportunities for process improvements to enhance efficiency in HR operations. - Generate reports and analytics on HR data for leadership evaluation. - Provide system training to employees and managers when necessary. **Qualifications:** - Possess a minimum of 3-5 years of HR operations experience focused on India. - Demonstrate a strong grasp of Indian labor laws, including Shops and Establishments Acts and DPDP Act. - Proficient in working with HRIS (preferably UKG) and case management systems (such as Freshservice). - Exhibit excellent organizational, compliance, and communication skills. At Five9, we value diversity and are dedicated to fostering an inclusive environment that embraces various backgrounds, perspectives, and talents. We believe that our inclusivity enhances our team's capabilities and contributions. Five9 is an equal opportunity employer committed to creating a diverse workforce. Please note that Five9 does not require applicants to send money as a prerequisite for starting employment with the company.,