1198 People Management Jobs - Page 37

Job Summary To ensure high standards of research and content development skill in Biology. Create balanced, good quality and age appropriate learning material like unit plans, teachers guide, assessments papers based on requirements of syllabus. Handle a team of Subject Matter Specialists. Job Qualifications : Required: Prior experience working as a Biology Subject Lead and Biology content creator or a similar role in the Educational field Must have Biology subject High School teaching experience in any International Curriculum Should have hands on experience in developing and conceptualizing content. Should drive the content development process by coordinating with the Subject Matter Specialists He/she should ensure the quality standard of the content and timely delivery. Should have excellent communication skills and sound understanding of all science subjects. He/she should also coordinate with the subject specific teachers and provide support to technical team as and when necessary. Creative and self motivated Effective IT skills Preferred: Ability to create original, engaging and age appropriate content Job Responsibilities : Actively engage in developing curriculum content, assessments and worksheets. Provide educational support to Subject Matter Specialist and also work hands on. Please mail your resume to babitha.sakethram@curioused.ai

Preferred candidate profile Extensive domain expertise in comprehensive surgical procedures (beyond just Same-Day Surgery), multi-specialty denial management and Multispecialty E&M. 12+ years of Coding experience and 5+ years of experience in Management role Ability to manage a team of 100+ coders Ability to co-ordinate multiple projects and initiative simultaneously Self-driven, Excellent personal and interpersonal skills, active listener, and excellent communication skills Six Sigma Green or Black belt is an added advantage Proficiency in using MS office applications Flexible to work from office in Mid shift (1 PM to 10 PM) as required by the business with Location as Chennai Certification & Education: Any certification from AAPC or AHIMA and Any Bachelors degree in education Please share your CV at rbhasin176@r1rcm.com Role & responsibilities Team Supervision: Manage and supervise Associate Operation Managers and a team of medical coders, providing guidance, support, and feedback to ensure accurate and efficient coding practices. Quality Control: Implement and maintain quality assurance processes to ensure coding accuracy and compliance with healthcare regulations and standards. Process Improvement: Identify opportunities for process improvements and implement strategies to enhance efficiency and reduce errors in coding operations. Client Communication: Maintain strong communication with clients, addressing their needs and resolving any issues related to coding services. Performance Evaluation: Regularly assessing the performance of coding staff, providing constructive feedback and identifying areas for professional development. Compliance Management: Ensure all coding activities comply with relevant laws, regulations, and ethical standards, minimizing risks associated with non-compliance. Strategic Planning: Participate in strategic planning to align coding operations with business goals and client expectations. Budget Oversight: Manage operational budgets, ensuring resources are allocated effectively and cost-saving measures are implemented. Technology Implementation: Utilize technology and software tools to enhance coding capabilities and streamline operations. Training Coordination: Develop and coordinate training programs to keep coding staff informed about updates in coding guidelines and industry practices Interview, hire, train, evaluate and develop subordinates when required. Skill Development: Identify the skills and competencies required for associate managers and provide training and development opportunities to enhance their capabilities. Goal Setting: Work with associate managers to set clear, achievable goals that align with the company's objectives, and provide guidance on how to reach them. Feedback and Evaluation: Offer regular, constructive feedback on performance, and conduct evaluations to help associate managers understand their strengths and areas for improvement. Coaching: Provide one-on-one coaching to address specific challenges or areas where associate managers need support.

POSITION DESCRIPTION Reports Directly to: Back Office Assistant Manager Position Overview: The Back Office Supervisor will oversee and assist back-office employees in the performance of their job duties. Primary Responsibilities: Manages a team of assigned back office associates and ensures they comply with client requirements through documented procedures, work instructions, and business rules. Organizes and oversees the schedules and work of assigned back office associates. Conducts performance evaluations that are timely and constructive. Handles discipline and termination of employees as needed and in accordance with company policy. Promptly requests approval from management for necessary staffing adjustments to meet daily productivity goals. Reviews work outputs by associates. Ensures that associates are informed about changes to company products and services. Collects data and prepares reports on customer complaints and inquiries. Prepares monthly reports summarizing the assigned back office teams performance. Identifies opportunities to update or improve back office procedures and makes recommendations to the Back Office Manager or other appropriate staff. Hires entry-level back office associates. Minimum Qualifications: Education Requirements: High School Diploma or equivalent Bachelors degree preferred Field Experience: At least 2 years of back office field experience. Position Experience: At least 1 year of experience in a supervisory role. Other Qualifications: Proficiency in Microsoft Office including but not limited to Word, Excel, PowerPoint and Outlook required. Required Skills: Excellent leadership and mentoring skills Excellent written and verbal communication skills Extensive knowledge of back office procedures and principles Demonstrated analytical/problem-solving skills Excellent multi-tasking skills Excellent interpersonal skills Organized with attention to detail Ability to coach and mentor back office associates Interested applicants please share your profile to kandanthamizvanan.palani@datamark.net Contact No: 6385132435

Role & responsibilities 1. Handle Zone wise Service restorations. 2. Ensure safe work environment and adherence to safety norms. 3. Adherence and maintenance of 100 % quality service restoration 4. Handling Vendors, Machine and Material 5. Responsible to ensure customer uptime for his Zone 6. Responsible for tracking Network Engineers for desired productivity 7. Conducting Reviews on service levels with Network Engineers 8. Tracking of material consumption through CRM 9. Handling escalations related to Fault repair 10. Tracking of Nodal, Wrong ticket escalations 11. Coordinates with Store In charge for material 12. Take update on the pending tickets with Engineers Preferred candidate profile Minimum 3 years of total work experience, relevant experience in ISP preferred Hands-on experience in handling teams with stipulated service levels. Excellent communication skills Should possess strong technology awareness

Work from Office upto 8 LPA International Voice Process Min 2-3 year of team handling on paper exp required in BPO Rotational Shift 5 Days working Graduate Mandatory Immediate Joiners Mohali Interested candidates contact on 6280939007 HR khushi Required Candidate profile Should be aware about Shrinkage, Attrition , KPI & KRA's Flexible for 24X7 Shifts Good Customer Handling Skills Min 2-3 year of team handling on paper experience required in BPO

Role & responsibilities Build a high-performing Product Management team Mentor new and junior Product Managers and help them succeed Define and oversee the Android Platform overall strategy within MobiControl Manage the entire product line life cycle from strategic planning to tactical activities Work with different internal and external stakeholders in setting product strategy Attend Industry Conferences and Trade Shows and make presentations as required Preferred candidate profile Minimum 5 years experience as a Product Manager in an Enterprise Software company Demonstrated success defining and launching excellent product Demonstrated understanding of software development and product life cycle Excellent writing, communications, customer service and interpersonal skills Confidence and ability to interface professionally with a wide spectrum of customers Polish and professionalism in creating and delivering presentations and training sessions to a diverse set of groups, customizing messaging to suit the audience Experience in agile software development methodology MBA + Computer Science or Engineering degree a plus Android Platform experience a plus This position requires travel and tradeshow attendance (must maintain a valid passport at all times)

In this role, you will: Participate in planning and executing a variety of programs, services, and initiatives, and monitor key indicators to ensure effective performance and control management of assigned operations or business groups. Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics Review basic initiatives including policy or process changes, process improvements, technology enhancements, and conduct regular reviews to identify efficiencies and cost savings opportunities. Utilize independent judgment to guide moderate risk deliverables Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business Collaborate and consult with leaders and executive management Provide work direction toless experiencedStrategy and Execution staff Required Qualifications: 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Good experience in Control testing, Process Reviews, Audit, risk-based testing and risk management (includes control testing, compliance, operational risk, internal audit, business process management). 2+ years of experience in RCSA and people management. Strong People Management skills. Ability to think critically, out of the box with a forward-looking approach and apply the risk fundamentals to unstructured scenarios. Familiar with building constructive and effective relationships. Familiar with leading and challenging others to improve the organization. Job Expectations: Ability to work in business approved shift timings 1:30 PM to 10:30 PM. 3 days work from office and be flexible. Receive direction from leaders and exercise independent judgement while developing an understanding of policies and procedures, best practices, and initiatives. Collaborate and consult with mid-level managers or cross-functional business partners. Mitigate risk development within the operations of work groups and functional areas. Collaborate and consult with immediate Business Execution colleagues and management while recommending strategies to implement changes and improvements. Review and analyze controls to manage high risk investment strategies and complex products. Evaluate resources to monitor risk and exercise independent judgment to guide process changes, process improvements, and technology enhancements. Design risk processes and provide project management support. Ensure issues are identified and documented. Develop, maintain, and execute the Controls Plan. Provides status updates to key stakeholders on programs and specific reviews where warranted.

Greetings from ReSource Pro!!! . Job Description: Job Title: Assistant Manager, Service Delivery, India Working Experience: Minimum 9 years experience, 1 + years of experience as an Assistant Manager. Department: Service Delivery Unit Minimum Qualifications: Graduation Major N/A Competencies, Skills and Behaviors: Manages for effective performance and develop staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Location: Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met. Identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Contact - HR Sharath Srinivas| 7892361291 | Call & Whatsapp | Email -Sharath_Srinivas@resourcepro.in

Hello, QX Global Group is hiring for Manager- Management Accounts/R2R role for Noida location Eligibility criteria - CA/ACCA can apply only JOB Description Lead, manage, and mentor a team of accountants to ensure high performance and achievement of individual and collective goals. Preparing Balance sheet and P&L sheet, Analysis, Review. Month end reporting (Accruals, prepayment, Amortization ect.) Financial Planning and Analysis, Budgeting, Forecasting. Preparation of Corporate accounts Consolidation of accounts for corporate groups Ensure reports are aligned with client expectations and business requirements. Prepare monthly SLA reports for both internal and client review, highlighting achievements and areas for improvement. Process Improvement and Automation Risk Management and Control Implementation Must haves: People Management Skills and Stakeholder Management Strong communication skills (both written and verbal). Familiarity with MS Outlook and MS Office. Excellent MS Excel skills. Qualifications : CA/ACCA What We Offer Joining QX Global Group means becoming part of a creative team where you can personally grow and contribute to our collective goals. We offer competitive salaries, comprehensive benefits, and a supportive environment that values work-life balance. Work Model Location: Noida Model: WFO Shift Timings: 12:30PM-10PM IST/1:30PM-11PM IST

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Franchisee Lead Job Level/ Designation M1 Function / Department Retail Location Bhagalpur Job Purpose Overall responsibility for activities in zone spanning customer service, sales and revenue targets across all products (Voice/Data-postpaid/prepaid, digital, upgrade etc.) Key Result Areas/Accountabilities Achieve sales target for all products (Voice/ Data -Postpaid/ Prepaid, Digital, Upgrades, Cross Sell etc.) Ensure and monitor quality of acquisition Ensure availability of stock adhering to norms Deliver overall revenue targets through channels Achieve total target for up-selling and cross-selling Facilitate roll-out of VMS/MI (incl. selection of partners, location etc.) and meet expansion targets Coach channel partners to improve efficiency, drive profitability and adherence to processes Manage churn and customer satisfaction for walk-in customers at touch point Core Competencies, Knowledge, Experience P&L management skills Understanding of store management and customer relationship management Leadership & people management skills Must have technical / professional qualifications Graduate Experience in the retail industry Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

Job Description: Delivery Manager Looking for a Senior Delivery Manager to manage Delivery for key client engagement(s) having very good experience in Agile Project Deliveries, Client Management, P&L and People Management. Exposure on Cloud and data/DW technologies required Requirement: 15+ years in Delivery with at least 5+ years in Project & Program Management in Application Development, Maintenance & Support projects Very Good Experience in End to End Project Management using Agile Methodology in an onsite-offshore model Experience in managing projects both in T&M and Fixed Price Good knowledge & Understanding of Cloud & data Azure stack Experience in managing at least 1 development or maintenance project in DW/Data Engineering/Data migration on cloud Optional Skills: • PMP, CSM, ITIL Certified Experience in Banking & Finance Services Industry Responsibilities: Provide Management & Technical Leadership to Project Manager(s) for Delivery Excellence Provide Governance with periodic review of projects with customer to exceed their expectations Maintain/Improve Project Profitability of engagement by reducing buffers, consultant rotation, right grade/experience mix & high utilization and optimal onsite-offshore ratio Should be able to independently review project health at engagement level and recommend actions as needed Multi project/engagement leadership Measure Project Performance through Project Metrics/SLAs and take corrective action Identify Training needs for the account and coordinate training with respective training groups Provide Monthly Financial Forecast to internal groups Engage with practice to drive strategic initiatives Work with Recruitment team and Practice to onboard consultants on time Should work under minimal supervision and bring in ideas/views of own Excellent communication and presentation skills Evaluate the performance of team members and determine training needs. Ensure that all projects are delivered on-time, within scope and within budget Change & Risk Management Plan and track CVAs Ensure high Employee Satisfaction ndex

Key Skills: Java, Database, Python, Cloud, CICD, People Management, Engineering Management Roles and Responsibilities: Lead and grow one or more engineering teams or a critical function within the org Work closely with product, design, and leadership to define strategy and deliver key initiatives Hire, develop, and retain top engineering talent Set technical direction and ensure sound architectural decisions across projects Foster a culture of engineering excellence, collaboration, and continuous improvement Create and refine processes to improve execution, velocity, and quality Serve as a coach and mentor, helping engineers advance in their careers Get involved in technical decisions when needed--while empowering your teams to own outcomes Skills Required: 7+ years of hands-on software engineering experience 3+ years in engineering leadership, ideally managing other managers or tech leads Proven track record of scaling teams and building high-quality software at a startup or fast-paced environment Experience with modern engineering best practices (CI/CD, testing, architecture design, agile methods) Strong people leadership and team-building skills Ability to balance strategic thinking with day-to-day execution Excellent communication and cross-functional collaboration skills Bonus: experience in Cloud, SaaS development. Education: Bachelor's Degree in related field

CURRENT OPENING: ASSOCIATE DIRECTOR/ DIRECTOR - MEDICAL CODING OPERATIONS Preferably multispecialty coding or either ED/ER or EM or Surgery technical expertise Should be from relevant healthcare medical coding industry Any one relevant Medical coding certification is mandatory Client handling experience Willingness to stretch and handle pressure when required About Us: MedVance Health is a pioneering leader in the US Healthcare BPO sector, with operations in Chennai, Trivandrum, and Delhi, as well as in Sri Lanka and the United States. We are committed to delivering innovative healthcare solutions and excellent service to our clients. We Are Hiring: We invite passionate and talented individuals to join our dynamic organization and lead our teams toward success! If you're seeking to enhance your career and make a significant impact in the healthcare industry, we want to hear from you. Desired skills: People Management, good communication & Leadership skills. Contact details 7305779998 / srinivasan.rangarajan@medkpo.com

About the Team: Come join a talented, energetic, and innovative group, managing a support team chartered to provide support services to the UKG Ready, Pro and WFM customer base. Oversee support resources in providing exceptional customer product support and resolution in a fast paced, high-volume environment. Manage dynamics of the daily operation by driving enhancements within the support center, aligning resources, projects, and training to ensure customer satisfaction. About the Role: In this position, the Associate Manager, Product Support is primarily responsible for a team of Product Support Representatives, who will assist customers with the use and usability of our application, troubleshooting and resolving issues while providing exceptional service. Ideally, this person will have domain knowledge in one or all of the following areas: Payroll, Time and Labor/Employee Scheduling, Human Resources, Tax, or Benefits. Primary/ Essential Duties and Key Responsibilities: Manage a team of highly engaged individuals tasked with providing front line Product Support to our UKG Ready, Pro and WFM customers Provide high level customer satisfaction to the UKG Pro and WFM customer base to ensure current and future customer satisfaction by instilling confidence in UKG's corporate service organization Guide daily operations for the UKG Pro and WFM Support Team including analyzing metrics, staffing shifts, meetings, training, etc. Manage and facilitate satisfactory resolutions to customer's service issues by identifying call escalations, reacting with a sense of urgency, formulating appropriate action plans, and utilizing resources effectively Build and maintain trust and while delegating with purpose, working with employees to understand the obstacles and barriers they experience every day. Work with them to identify ways to minimize those barriers and identify/obtain tools Product Support Representatives require for successful job performance Collaborate with a team of managers to drive the success of the organization by helping to ensure that the right resources are allocated to address customer needs Coach for peak performance, hold the team to high standards by having regular conversations to understand their interests, aspirations, and drive career growth. Look for opportunities for your team to expand and grow their skill sets and experiences Offer and implement creative solutions within product support. Collaborate and partner effectively with other UKG departments, especially Product and Engineering departments Measure Product Support Representative productivity by monitoring work in progress, including projects, as well as demonstrating competency in time management Participate in the interview and hiring process Participation in on-call/after hour rotations is required to provide occasional after-hours supportQualification: Overall, 8+ years of work experience, with 3+ years of people management experience Has directly handled frontline customer support teams Has experience coaching and/or developing a customer support or technical support team Open to work in EST time zonesPreferred Qualifications/Skills: HR, Payroll, Time and Labor and/or HCM domain experience Strong leadership, teamwork, influencing, mentoring, and coaching skills Excellent customer skills and dedication to customer service Strong sense of urgency in the decision-making process when assessing problems/situations Experience with reporting & using data to make decisions Experience with preparing and writing demonstrations, policies, training, and proceduresInterpersonal Skills: Excellent written and verbal communication skills Conflict resolution Excellent customer service skills Ability to handle multiple tasks under stringent timelines Highly motivated and team orientedEducation/Certification/License: Bachelor's degree in Business, Accounting, Commerce, Computer Science or a related field or equivalent work experience will be considered FPC or equivalent industry level certification preferred

Strong domain expertise, Local candidate preferred The candidate will be responsible for providing leadership to multiple and diverse / complex F&A process accounts and would be responsible for operational excellence to achieve client SLA deliverables. The role would be responsible for client relationship management, team building and management along with the process delivery goals and implementation of the business. Prior experience in F&A Operations (across towers) with proven ability to manage multiple and diverse finance and accounting processes with large team handling skills The Formulation and achievement of goals (vertical based) , in link with corporate vision, mission and objectives for the Vertical / business To ensure strategy, structure, staffing, skills, style and processes are synergistic with the verticals objectives / super ordinate goal. Spearhead the Quality Movement (COPC/ISO etc) through the quality assurance team, orientation and training of process heads to ensure implementation of the quality system towards building quality as a sustainable edge. Participate in recruitment at all senior levels in the performance in the vision to ensure building a team with a strong customer orientation Provide inputs to the HQ on related diversifications/expansion projects for the vertical and their implementation/fruitification into business as planned. Discuss and implement in consultation with the Business development / sales team on new products/services , market and alliance partners to further business Managing the vertical as a business unit. Profit and loss account of the vertical to be managed as a separate entity. Grow the business / profitability as per KRA. To grow the company consistently & profitably to achieve an organization with growth of people and turnover with good profit margins. Assessment of training needs for all functional heads/ heads of departments for ongoing review Integrates strong commercial acumen into functional responsibilities Undertakes responsibility for the business and people metrics of a business unit or functional group (tracking results, trouble shooting, managing and developing Leads client interactions on behalf of the business unit / EU and facilitates operating units alignment to the agreed upon service standards. Helps unit leaders actively translate the values into day to day actions and behaviors. Empowers teams to respond to business / operating issues in a timely manner Regular interaction with CFO level of client organization Competencies/ Skill set: Excellent analytical and conceptual skills Good Communication Skills Proven team leadership and people management skills (ability to handle large teams) Proven client management skills Deep understanding of business processes and off-shore business environment Ability to handle high pressure situations and multi-task Domain understanding of F&A Flexible to work in shifts Willing to travel Co-ordination and program management skills required to interface with various stakeholders Qualifications PG

About V. V.Group is a leading independent provider of maritime support services operating in 30 countries around the world. As a diverse and global group, we recognise that our colleagues are key assets, enabling us to exceed customers expectations at all times. Thats why we aim to attract, recruit, develop and retain the best people in the world. With careers and opportunities in marine support services, ship management, and commercial operations, as well as through our Global Graduate Development and Cadet Training Programmes, youll enjoy an exciting working environment, global opportunities, excellent prospects for career development, and highly competitive salary and benefits. Whether you wish to join over 44,000 active seafarers or 3,000 onshore support colleagues, V.Group offers an exciting range of opportunities. Overall Purpose of The Job: The Senior Team Leader is responsible for managing a team and/or Team Leaders; ensuring team deliver performance that meets or exceeds the required performance levels in terms of quality and efficiency; One point of contact for tower specific initiatives, managing Stakeholders, developing team members and; undertaking strategic initiatives to drive process improvement opportunities Key Responsibilities and Task • Provide Strategic direction to Team Leaders in meeting overall Business Unit Objectives • Ideation and lead the tower specific initiatives for Finance Tools implementation • Drive Centre of Excellence model for their respective tower • Gap Analysis in the current controls and recommending mitigation plan • Evaluating Stakeholder satisfaction and setting higher targets to exceed benchmark for the team • Lead Initiatives towards Cost rationalisation and productivity improvement • Process Acumen and involvement in focus group • Lead Group level change initiatives • Motivate and develop skill sets of team to be ready for future opportunities • Retain top talent in the team and provide platform for growth • Transition monitoring and harmonisation into broader GSS process • Monitor operations performance on agreed SLAs and other metrics and suggest action plan if required • Direct supervision of his/ her team on day-to-day responsibilities, motivate team to achieve highest level of quality, efficiency and met or exceed all goals. Build a culture of continuous improvement. • Provide leadership in administration of all components of his/ her team to ensure completeness, accuracy, and timeliness of requirements. • Enable accurate accounting and service delivery with highest level of quality and timely ensuring compliance, approval verification and quality control review the • Ensure all accounting policies and controls are implemented to enable highest level of accounting standards being followed in service delivery • Timely monitor and manage reporting of all performance indicators specific to his/her team. • Facilitate timely issue resolution, including escalation in accordance with governance structure. • Liaison with internal Teams/Departments effectively • Provide internal and external audit support, as required. • Foster communication and teamwork within and across organizational boundaries • Any other duties or responsibilities assigned by the line manager Essentials University Graduate or MBA with a major in finance, business, or accounting 8+ years of Domain Expertise Experience in accounting, AP/AR and financial systems Experience in interfacing with business operational customers and Controllers Must have at least 2-3 years of people management experience Ability to manage a diverse group of skill sets in a delivery center environment Strong communication skills Ability to portray professionalism and confidence to customers/stakeholders via phone and e-mail Strong organizational and time management skills Ability to multi-task and handle large volume of work efficiently and accurately Demonstrate high ethical standards

The Team Lead - Laytime will be responsible for overseeing the Demurrage/Despatch files handled by the team, ensuring timely and accurate processing in alignment with company standards. The role requires managing daily communication, coordinating with Freight and Commercial teams, and addressing ad-hoc requests efficiently. Key Responsibilities: Oversee and review the Laytime calculations and Demurrage/Despatch files prepared by team members. Monitor daily incoming emails and ensure prompt responses to requests from Freight and Commercial teams. Ensure all laytime claims are tracked, processed, and settled within agreed timelines. Support and guide team members in complex laytime calculation issues and customer queries. Maintain accurate records and documentation in compliance with company policies. Proactively identify process improvement opportunities and implement best practices. Train, coach, and develop the team to enhance skills and performance. Report operational metrics, team performance, and escalate issues as needed to senior management. Collaborate cross-functionally with stakeholders in Freight, Commercial, and Finance departments to ensure smooth operations. Requirements: Bachelor's degree in Shipping, Logistics, Commerce, or related field. 6-8 years of experience in Laytime calculation, Demurrage/Despatch claims, preferably in shipping/logistics domain. Strong analytical skills with attention to detail. Proven team leadership and people management skills. Excellent communication and interpersonal skills. Proficiency in MS Office applications; experience with shipping/logistics software is a plus. Ability to work under pressure and manage multiple priorities effectively.

Job Responsibilities: Leverage practical knowledge and experience in the operations of BFS segments such as PMS (Portfolio Management Services), Mutual Funds, AIF (Alternative Investment Funds), Wealth Management, and Offshore Funds. Analyze, compare, and quickly interpret complex facts and figures to make sound judgments and provide actionable insights. Lead and manage a team of at least 4-5 junior professionals, providing guidance, mentorship, and monitoring their daily deliverables. Take responsibility for the quality and timely delivery of all engagements within the financial services practice. Supervise engagements to ensure adherence to internal SOPs and methodologies, keeping them updated as necessary. Define and manage appropriate Key Performance Indicators (KPIs) to ensure work delivery aligns with stakeholder agreements. Strengthen the delivery capabilities of the practice by actively training and mentoring the team, ensuring adherence to professional practice requirements. Develop and release alerts and thought leadership articles at regular intervals to contribute to industry insights. Partner with Business Solutions resources to identify and implement process automation and efficiency-building initiatives. Build and maintain strong business relationships, acting as a direct report to Partners as required. Exercise accuracy and the ability to handle significant responsibility with limited supervision. Possess strong business understanding, systems, and computer skills. Be open to travel outstation for client engagements and business needs. Background & Skills: Proven working or audit experience in middle and back-office operations of Wealth Management Firms, Mutual Fund AMCs, AIF, Depository, or Capital Markets. Thorough knowledge and understanding of investments and securities . Must be abreast of the SEBI and RBI regulations applicable to the BFS segment (e.g., SEBI (Mutual Fund) Regulations, SEBI (Alternative Investment Funds) Regulations, RBI guidelines for financial services). Proven supervisory abilities and substantial people management experience. Ability to work independently in an autonomous work environment, demonstrating strong business judgment. Excellent oral and written communication skills . Well-developed interpersonal skills and professional maturity. Strong work ethic and a collaborative work approach. High attention to detail, accuracy, and quality. Knowledge of Wealth Spectrum / Miles software would be preferable. Core Competencies: Service Orientation: Committed to meeting internal and external customers evolving, long-term needs. Result Orientation: Directs efforts towards developing and implementing realistic action plans to meet business objectives with a sense of urgency. Initiative: Proactively identifies challenges and works towards their resolution, seeking opportunities for process improvements. Professionalism: Possesses in-depth functional knowledge, ethics, and integrity while conducting the job. Cooperation: Ensures task completion and extends support to team members, displaying joint ownership towards achieving business objectives. Communication/Feedback: Believes in providing and receiving feedback to enhance performance.

MAJOR RESPONSIBILITIES Transforming to the Workspace Team of the future Commitment to deliver the best level of service every time through obsessive level of attention to detail Ensures resets back to agreed format, including owning Clear Deck policy / and associated reporting to Workspace Experience team to allow for onward sharing with LOBs Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workspace Client/Stakeholder Management (in support of the Site Lead) Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators Deliver an exceptional quality of service to the Client, as reflected by Client feedback Operations Management Functional operational control to deliver excellence every time Managing Soft services related operations Interfacing with the pest control for carrying out the pest control activities at the facility. Interacting with the Housekeeping vendor, collecting all documents from the vendor for compliance audit Taking facility rounds and find out snags and raising tickets for the same Preparing the Daily/Weekly and Monthly reports Ownership of the Day to day administration, including reports generation of the stocks tracker. Follow up and close the tickets logged Take rounds of the facility regularly to identify issues in and initiate immediate rectification actions Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints Involve in Vendor staff Training & Development. Implement service tasks, procedures and policies and measure performance Provide comprehensive workspace management for the office premises Be able to resolve problems or improve operations Implementation of service task, procedures, and policies Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations Report building incident following with set escalation channels with measures and solutions Coordinate, manage and oversee vendors to perform a wide range of workspace-related services Work with all related parties on timely delivery of all services When necessary, raise risks to Workspace Experience Site Lead for further investigation Continuous Improvement implementation Cost saving mind-set that drives value for service as every level Conduct data analysis report when necessary CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA Ideal Experience: Hospitality / IFM experience of 2 + years or Freshers with Degree/Diploma in Hotel Management or related field. Added benefit would be experience specifically in Housekeeping, detail oriented with good eye for detail Good verbal and written communication skills as well as presentation skills Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements Strong analytical, organization and administration skills Critical Competencies for Success : Client Focus & Relationship Management I Value my Customers Demonstrates proactive & professional approach to customer service and stakeholder engagement Has a natural hospitality-orientated communications acumen Ability to interact with a wide range of client staff, including senior levels Ability to manage conflict and balance between client and firm requirements Has a customer service oriented attitude People Management and Team Leadership : Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels Program Management & Organizational Skills : Excellent planning & organizational skills to prioritize work and meet tight deadlines Proven ability to manage multiple and complex operational matters on a daily basis Problem Solving & Strategic Thinking : Capacity to deal with ambiguity and solve complex problems effectively Analytical, proven ability to solve problems using a quantitative approach Proven ability to employ holistic approaches and looks at long term solutions Other Personal Characteristics Natural communicator who enjoys engaging at all levels Self-motivated and confident Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo Works well with diverse teams from various countries/cultures

Job Description: We are looking for a highly motivated and experienced Operation Manager to oversee the inbound process in our BPO operations. The role requires ensuring smooth daily operations, driving performance excellence, and achieving organizational goals. The ideal candidate will have a proven track record of managing inbound customer service teams, optimizing processes, and delivering exceptional results Key Responsibilities: Oversee the day-to-day operations of the inbound process and ensure adherence to service level agreements (SLAs). Monitor and analyze key performance indicators (KPIs) to ensure targets are met or exceeded. Lead, mentor, and motivate teams to deliver high-quality customer service. Develop and implement strategies to improve operational efficiency and customer satisfaction. Collaborate with stakeholders to address challenges and drive continuous improvement. Manage workforce planning, scheduling, and resource allocation. Handle escalations and ensure timely resolution of customer issues. Prepare and present operational reports to senior management. Key Skills and Qualifications: Bachelors degree in Business Administration or a related field. Minimum of 5+ years of experience in managing Travel processes in the BPO industry. Strong leadership, organizational, and decision-making skills. Excellent analytical and problem-solving abilities. Proficiency in data analysis and reporting tools. Strong communication and interpersonal skills. Why Join Us? Competitive salary and benefits. Opportunity to work with a dynamic and growth-focused team. A chance to make a significant impact in a fast-paced environment. This is an excellent opportunity for a results-oriented professional to advance their career in the BPO industry. Location-Gurgaon Salary Negotiable - Interested can share your cv at vinay.r@Ienergizer.com , on whatsapp Vinay 9910155221

Role: Team Leader, MortgageHome Loans Reporting to: Area Manager Location: Nehru Place | Lucknow- Mahanagar | Gomtinagar Job Purpose: To lead a team focused on driving home loan business through effective source management, geography mapping, sales process adherence, and continuous motivation. Responsible for achieving team targets, ensuring employee engagement and retention, and maximizing efficiency across assigned geographies and channels. Key Responsibilities: 1. Area/Geography Mapping Allocate specific geographies to team members for effective coverage. Closely monitor and support the team in geography planning and coverage. Audit and review progress regularly and share updates with superiors. 2. Source Relationship Management Manage and strengthen relationships with all business sources within the assigned geography. Ensure team members maintain active and positive engagement with sources. 3. Joint Calls Conduct daily joint calls with team members, including Source visits Client meetings and sales calls Support the team in closing deals and resolving field challenges. 4. Channel Partner Recruitment Identify and onboard potential channel partners. Ensure channel partners are aligned with business goals and compliance norms. 5. Team Huddle Organize daily team huddles as per company policy. Align the team on goals, challenges, updates, and motivation. 6. Team Review & Process Implementation Ensure strict adherence to: Sales process LMS (Lead Management System) processes Daily activity logs/diaries of team members Regularly review team performance and productivity. 7. HSPL Hub Coordination Act as the single point of contact for coordination with the Credit Team. Track and update team members on the status of logged-in loan applications. Skills & Competencies: Strong leadership and people management skills Sales and target orientation Excellent communication and relationship-building abilities Knowledge of home loan/mortgage industry Problem-solving and decision-making capability

Responsible for driving recovery of 90+ PAR/NPA accounts, leading field teams, handling escalations, analyzing delinquency data, coordinating with stakeholders, ensuring compliance, and achieving monthly collection targets.

Role & responsibilities This role will be responsible for setting the engineering vision and strategy for the technology department, ensuring the delivery of robust, scalable, and innovative solutions. As a dynamic Engineering Leader this role will not just lead the engineering team and contribute to shaping the future of organizational vision through cutting-edge software solutions, but also involve in hiring initiatives, internal and external stakeholder management and cross functional people management. Lead and manage the engineering team to develop scalable, high-performance software solutions. Drive innovation, technical decision-making, and overall architectural direction for our platforms and products. Conduct code reviews, ensuring high-quality, maintainable code and adherence to best practices. Implement Agile development processes to ensure iterative and timely delivery of high-quality products. Preferred candidate profile 10+ years of experience in full-stack software development, with significant experience in leading and managing engineering teams. A Bachelors or Masters degree in Computer Science, Engineering, or a related field, or equivalent industry experience. Proven track record in driving the architecture and development of enterprise-scale applications. Strong hands-on experience with React.js for front-end development and Node.js for back-end services. Expertise in JavaScript with a deep understanding of asynchronous programming, closures, and JavaScript internals. Proficiency in SQL databases (MySQL, PostgreSQL, etc.), including complex queries, optimizations, and database design. Experience with API development and integration (RESTful APIs, GraphQL). Knowledge of cloud platforms (AWS, Azure, GCP) and DevOps practices is a plus. Familiarity with CI/CD pipelines and version control tools (Git).

As an Assistant Professor in Medical Lab Technology, He/she shall play a pivotal role in shaping the minds of our students and contributing to cutting-edge research in the field. He/she shall join a team of passionate educators and researchers who are dedicated to making a positive impact on the world through technology. The Assistant Professor shall be responsible for the following activities of the school : Deliver high-quality lectures and engage students in the learning process. Mentor and guide students in their academic and research pursuits. Collaborate with colleagues on research projects and interdisciplinary initiatives. Stay current with industry trends and incorporate them into the curriculum. Keywords (please share at least 3 mandatory key skills) :- Strong subject knowledge Delivers high-impact lectures with innovative teaching techniques Excellent student engagement abilities Strong mentoring skills Publishing research articles Out-of-the-box thinker with excellent communication & people management skills Strong academic background and research capabilities. Excellent communication and interpersonal skills. Work Experience: Minimum 1 year of experience in teaching/industry for the post of Assistant Professor Exceptional communication and interpersonal skills. A commitment to diversity and inclusion in academia. Functional Area: Administration & Education Qualification: PhD in Medical Microbiology is preferred. Master's degree in Medical Lab Technology Specialization in Medical Lab Technology.

Purpose of the Job: To achieve the organizational goal for the assigned branch(s)/geography in terms of revenue and to maintain appropriate relationship with the representatives of channel partner in that Branch /geography. Duties & Responsibilities: Business Delivery : Achieve the assigned target in terms of revenue Drive and Monitor all sales initiatives so as to meet its objective Study competitor activities and tracking of the business figures to formulate strategies at the branch level for maximum business and mindshare. Business Development: Day to day activities of channel management, team management and sales management. Conduct out of office calls as per need of the team and as defined in the sales activity Management. Recruitment and Induction of CAMs. Conduct trainings for channel partner Execution of the sales strategy by the use of robust MIS ensuring successful management. Ensure adherence by the teams to the sales management process. Conduct reviews and feedback sessions with the teams for continuous business delivery and business development. Channel Partner management: Interact regularly with the channels partners at agreed levels to have a committed and a partnership based relationship. Communicating and agreeing appropriate expectations with the channel partners at the local level. Enable smooth information flow on agreed business parameters. Drive to ensure optimum utilization of real estate of the channel partner. Possess direct selling skills. People Management: Appropriate team management with low attrition. Training of FLS for supervisory roles Identify quality manpower and do timely recruitment Maintain and develop skills and knowledge through appropriate training. Effective use of on the job training for Sales force through joint calls etc. Essential conditions: Education: Graduation Work exp: 4+ years Work related skills: Good in Excel, data management and good communication skills. Minimum- 4 years of experience in Sales.