1198 People Management Jobs - Page 36

F2F Drive date and Venue - 12th July(Saturday) @ Cochin Rotational Shift:- Shift Start from 11:30am Morning(4shift) Work exp. in International Voice Process ,Team Management, Performance Management. Excellent communication and team management skills Required Candidate profile Minimum 2 years of experience in working as Team lead. Good knowledge about contact center metrices People Management (KRA & Appraisal handling experience)

Job Title - Manager/Lead HR Operations (International) Job Overview - Seeking an International HR Operations candidate to support across multiple regions by managing benefits administration Data Management and compliance processes. Key Responsibilities Team Lead/Manager Minimum 6+Yrs of relevant experience in Benefits and Administration. Strong experience in Employee Benefits administration including 401(k) and other retirement plans. Data management expertise related to benefits and employee records Good experience in Stakeholder management and ability to drive process improvements and compliance adherence. Skills & Attributes - Any Graduate will work with excellent communication. Contact Person : - Subashini

Candidate Expectation Candidate must have 14+ years of relevant experience in banking trade operations. Qualification: Minimum Bachelors degree Job Description Trade Finance expertise in (EDPMD/IDPMS/RF/BG) understanding of ICC rules such as UCP / URDG (expertise in any two are required) CSDG certification (Certificate for specialist in Demand Guarantees) or having CDCS will be preferred (Certification for Documentary Credit Specialists)Candidate would be expected to have strong people management skills business acumen possess Operations Background Effective client interaction good communication presentation skills - Ability to liaison with senior Management Process Driven and has an eye for detail Self-motivated willingness to take on challenges and adaptable to change Understand Business Needs: costs resource planning Billing Transformation etc. Problem-solving analytical and networking skills across various functions Strategic thinking and planning Qualifications Provide leadership direction and guidance to a team Operations Team Develop and implement strategies to optimize operational processes and improve efficiency Serve as the primary point of contact for clients regarding operational issues escalations and service delivery. Must be flexible with shifts as per the requirement of client Contact Person : Marilakshmi S Contact Number : 8056644158 Email : marilakshmi@gojobs.biz

Role & responsibilities Aligns talent strategy with overall business objectives Identifies current and future talent needs of the organization Leads talent acquisition planning in collaboration with recruiters Drives succession planning and leadership pipeline development Oversees performance management and career progression frameworks Designs and implements talent development initiatives (trainings, mentorships) Assesses and manages high-potential employees Works closely with business heads to address skill gaps and capability building Tracks and analyzes talent data (e.g., attrition, engagement, productivity) Builds a strong internal talent bench to reduce external hiring dependency Ensures inclusion and diversity in talent-related decisions Acts as a change agent for organizational development initiatives Promotes internal mobility and growth opportunities for employees Partners with Learning & Development for employee upskilling Advises leadership on talent risks and opportunities

The Manager Cloud Services is responsible for leading a team that is administers and manages management of customer solutions within the Company's cloud environment. The Manager Cloud Services will lead the direction of the team to expected KPIs to ensure timely engagements to the ticketing process. What will you be Doing :- Define key performance indicators, goals, and team direction to provide the best support to the customer's solution in the cloud environment Evaluate metrics of the cloud service desk team progress to set team direction for the purpose of supporting and enhancing the cloud customer experience Ensures business continuity and support for customers in the cloud environment Ensure cloud service resources are working within appropriate guidelines following compliance standards Contribute to and manage to approved budget Collaborate with team members and cross departmental stakeholders in creation and coordination of mutual goals Manage and lead the direction of executing department benchmarks, protocols, and objectives. Assess employee and team performance against established quality metrics; track team performance against established metrics and hold direct reports accountable for meeting defined performance standards; provide feedback to employees Perform all Human Resources-related managerial functions and responsibilities associated with hiring, compensation management, employment relations, and termination of employees Develop team members; coach employees through their personal growth in functional expertise, communication skills, and ability to effectively interact with clients and peers. Assist with identifying and developing future leaders. Operate as a thought leader among the team; contribute significantly to the overall growth and quality of the department Serve as an escalation point for issues; provide guidance, resolve issues as necessary, and remove obstacles for team Execute on the team's strategy and ensure team projects are completed within scope, time, cost, and quality Evaluate, define and maintain the process and procedures used by team; Identify opportunities for process improvement and greater efficiency, and serve as an advocate for change What will make you Successful :- Bachelor's degree or equivalent experience 4+ years experience in support and People Management. 4 year degree in an IT related field, or 8-10 years experience in an IT related position Strong knowledge and experience in ITIL and ITSM Frameworks Superior Problem solving, critical thinking, and analytical skills Superior collaboration skills, applied successfully within a team as well as other areas Superior attention to detail Superior interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department Superior Leadership, sound judgement, and business acumen skills Superior oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact Superior organizational, multi-tasking, and time management skills Superior facilitation and project management skills Superior customer service orientation Self-motivated with follow through and attention to detail Superior ability to handle sensitive information with discretion and tact Superior ability to establish rapport and gain the trust of others; effective at gaining consensus Able to thrive in a fast paced, deadline driven environment Ability to coach, mentor and provide feedback to team members in a timely manner Superior ability to develop, use, and deliver engaging, informative, and compelling presentation methodologies Sharp, fast learner with technology curiosity and aptitude Superior experience with Microsoft Operating systems and products Proficiency with Microsoft Outlook or equivalent email and calendar software Superior business and technology acumen Up to 10% travel time required

Leading BPO in Pune Hiring For Team Leader/Assistant Manager International Process CTC UPTO 7.5 LPA Require min 1 Year as Team Leader Experience in International BPO Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Leading BPO in Kolkata Hiring For Team Leader/Assistant Manager International Voice Process CTC UPTO 8 LPA Require min 1 Year as Team Leader Experience in International BPO in VOICE PROCESS Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Leading BPO in Kolkata Hiring Operations Manager- International Voice Process Must be working as a Manager or Tenured Deputy Manager in BPO in International Voice Process Handled Team Span of 80+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 15LPA Candidate willing to relocate can also Apply Looking for Diversity Candidates Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team leaders 7-8 years client facing Work experience in a BPO Key Skills and knowledge: Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting Flexibility to work in any shift and, on weekends Establish a course of action for self and others to accomplish specific goals Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanor. Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrate ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational qualification Graduation Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

We are urgently hiring for a Vice President Business Development for a leading pharmaceutical company headquartered in Mumbai. Key Responsibilities: Lead and drive overall Sales, Marketing, and Business Development for the Africa region. Handle the B2C business for branded generics in Africa prior experience in this area is mandatory. Oversee select B2C and B2B markets in Asia and LATAM. Strategize and implement market-specific business plans to drive revenue growth and expand market share. Manage performance, guide, and coordinate with Country Managers and India-based teams, ensuring alignment with global business goals. Provide regular updates, forecasts, and strategic recommendations to the CEO and executive leadership. Ensure compliance with international regulations and company policies across all operational geographies. Drive operational excellence and maintain strong stakeholder relationships in each region. Travel will be required across India and internationally, especially to African, Asian, and LATAM markets. Candidate Profile: 15+ years of experience in business development, with strong exposure to international pharmaceutical markets. Must have direct and demonstrable experience in B2C branded generics in Africa. Proven leadership in handling multi-country teams and managing complex sales structures. Strong strategic, analytical, and people management skills. Should be open and willing to travel extensively across regions as needed. Educational background: Postgraduate/MBA in Marketing, Sales, or Pharmacy is preferred.

We are seeking an experienced and proactive Treasury Manager Forex to lead our treasury operations, FX dealing, remittance settlements, and interbank transactions. The ideal candidate should have a strong background in forex trading (retail and wholesale), derivatives hedging, SWIFT-based settlements, and regulatory documentation. This is a critical role ensuring optimal fund utilization, accurate compliance, and efficient treasury processes Manage day-to-day FX treasury desk operations (retail & wholesale forex). Quote rates for branches and clients, and hedge open positions through interbank transactions). Circulate daily card rates and manage FX liquidity across locations. Supervise treasury settlements for retail FX, travelers cheques, and bulk cash orders. Oversee inward and outward remittance processing, including SWIFT. Perform daily reconciliation of nostro/vostro accounts and address discrepancies. Scrutinize trade/non-trade remittance documentation for regulatory compliance. Liaise with banks and partners for timely fund settlements and confirmations. Handle export/import arrangements of physical banknotes to/from global markets. Ensure regulatory compliance (FEMA, RBI) in banknote movement documentation. Coordinate with logistics partners, customs, and regulators as needed. Monitor and manage credit lines extended by various banking partners. Implement hedging strategies using derivatives to reduce FX risk exposure Regulatory & Compliance Governance Ensure effective cash flow planning and timely fund availability. Identify and mitigate operational risks within treasury processes. Maintain accurate records of all treasury transactions and ensure end-to-end documentation. Leadership & People Management Prepare process notes, SOPs, and ensure audit-readiness across treasury operations. Collaborate with compliance/legal teams to maintain KYC and AML standards. Build and maintain strong working relationships with internal departments (sales, accounts, compliance) and banking partners. Lead training sessions for junior staff and branches on treasury processes and regulatory updates. Drive a data-first culture by ensuring real-time access to operational and financial data. Supervise preparation of branch-wise, product-wise, and sales performance dashboards. Identify business trends, sales bottlenecks, and areas of risk or opportunity using data analytics. Review profitability, cost structures, revenue growth, and business unit performance Provide strategic input for pricing, margin management, and commissions support budgeting, forecasting, cost optimization, and ROI analysis Fund Management, Currency Management, Forex remittances, RBI, FEMA, Forex compliances, Treasury, retail & wholesale forex, people management, FX treasury desk operations, budgeting, planning, forex operations, forex management, trade remittance.

Job Description: Lead and manage a team of customer support executives handling international voice, email, or chat processes Monitor team performance and ensure achievement of KPIs such as CSAT, FCR, AHT, and SLA adherence Provide guidance, coaching, and support to team members to improve performance and productivity Handle escalated customer queries and ensure prompt resolution Conduct regular team meetings, performance reviews, and feedback sessions Prepare daily/weekly reports and communicate updates to management Collaborate with quality, training, and workforce management teams to align on performance and goals Ensure process compliance and adherence to company and client policies Promote a positive work environment focused on customer satisfaction and team engagement

Looking for FP&A Manager in Pune Location Years of Experience: 12+ years of experience post CA qualification Education: CA Qualification Location: Pune Work from Office Industry: FMCG, Food Processing, Beverages Skills Required: FP&A Financial Planning & Analysis Forecasting Budgeting People Management Stakeholder Management Variance Analysis Finance Controllership

Key Responsibilities - Store Operations - Driving Sales & Customer service -People Management -Process & SOP Management -Inventory Management - Reduction of shrinkage & Total Loss - Monitor and control expenses through efficient store operations. -Impart training to store staff and equip them with the skills to understand and fulfill consumer - needs & Conduct time to time OJT for the respective team - To ensure timely flow of information to facilitate reviews, reporting and initiation of action. - To Maintain All Store reports and data analysis -To Maintain Hygiene: Ensure the store and store vicinity is neat and clean all the time Desired Skill-Set - Dynamic professional with excellent communication skills - In-depth experience in back-end & front-end retail operations. -Expertise in functions like Operations, Merchandising, Customer Service, Quality, Inventory -Control, MIS, Revenue Generation and Promotional Offers. -Leadership skills with the ability to drive and motivate performance through effective feedback.

Business Head (Female) take full ownership of 360 Required Candidate profile operations. This role demands a proactive and strategic professional with strong decision-making ability and prior experience in business development and organizational management. Perks and benefits Female Only - Strong in business development, leadership & strategy. Preferably from jewellery/lifestyle sector. Excellent communication & ownership mindset to run the organisation with vision.

We are hiring for TOP MNC for Employee Data Management - Workforce Analytics| Employee Service. Note - Must have domain experience into WFA, hire to retire, hire to termination, employee data management with people, client, stake holder and escalation management Must have on paper people, Client, stake holder management experience Location - Mumbai Experience - 7+ years CTC - up to 25LPA NP - Immediate - 45Days Years of experience & Salary. 7 - 10 Years - Sr Analyst (11LPA) 10- 12 Years - Assistant Manager - (15LPA -17LPA) ( WFA exp will be preferred option and should have on paper people, Client, stake holder management experience) 12- 15 Years - Associate Manager (23- 26LPA ) ( Candidate should have domain experience into WFA, hire to retire, hire to termination, employee data management with people, client, stake holder and escalation management. ) Skill 7+ years of Extensive and demonstrable experience Comp & Benefits/ER/GM/Performance management experience Experience of working on HCM system. Proven track record of leading HR Operations team. 4+ years of Client / stakeholder engagement in outsourcing environment Resilient and able to work under pressure Analytical and problem-solving skills Continuous improvement mindset & Proficiency in Business Excellence Practices Strong MS Office and Excel skills Resilience and ability to work under pressure Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels Client Interfacing skills (Email & Phone): Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. Team Work & collaboration. Basic Leadership and coaching skills Willing to work in flexible shifts & in weekends Interested candidates please share resume on below details Share CV on : asha.g@inspirationmanpower.co.in Call to : Asha G - 7624836555

Execute and oversee YaraVita and YaraAmplix projects within the assigned region/zone. Develop and manage sales plans, ensuring alignment with commercial and zonal managers. Formulate marketing strategies for biological products in collaboration . Required Candidate profile M.Sc. in Agronomy or masters in relevant field. Communication inEnglish – Mandatory Previous 7 years experience in Foliar and/ Biostimulants market and Previous knowledge in Agricultural sector . Perks and benefits inclu-18 % Variable and 1 lac Biological allowance

Role & responsibilities : Responsible for upholding the Piramal brand by overseeing the credit underwriting activities for all branches in purview and ensuring necessary changes in the underwriting norms are made which are customized to the local region to serve the respective customers effectively Establish key qualification rules to assess credit worthiness of applications with discrepancies identified at the area level Examine underwriting processes and respective policies on a continuous basis to ensure that the right set of risk parameters as relevant to the expected scale of business are focused upon. Assess the overall viability of credit lending proposals for the region from credit as well as risk perspective based on the institutionalized processes and dynamic market information relevant to the respective branches in the region Responsible for sanction decisioning in consideration with updated policies and processes of the organization basis the limit set in the deviation matrix Effectively engage with functional heads in the region (Sales, Operations, Risk etc) to understand and contribute to improvement of regional performance across locations Periodically monitor regions productivity while tracking portfolio quality and act as a feedback loop between the region and head office to ensure alignment to organizational goals Supervise and monitor the area credit team for prompt and quality credit processing while ensuring their adherence to the laid down policies & processes Collaborate with Technical and Legal teams for comprehensive assessment for underwriting Coordinate with Collections team to elicit business insights and introduce necessary changes in the policies to mitigate risks Stay abreast with the best practices across the industry and present the same for improving internal processes and policies Assess deviations raised and documented by underwriters in compliance with credit policy. Monitor compliance to the credit policy and processes to ensure that the delinquencies are kept under the identified targets Minimize audit deviations by ensuring compliance to all credit related policies & processes for the region Track and analyze reports and MIS, review and implement performance sheets and provide feedback for course correction Assess the training and development needs of the team and continuously improve underwriting capability Should be willing to adapt to digital tools and processes Preferred candidate profile : 10-15 years of relevant experience as a Cluster/Area Credit Manager in a large HFC/NBFC handling small ticket LAP. Deep understanding and focus on risk, controls, compliance and regulatory framework and ability to apply knowledge on credit policy in assessing inherent risks, if any Deep experience & understanding of retail financial services across NBFCs, banking Knowledge of local markets and trends in retail lending Ability to liaison & follow-up with external and internal stakeholders

Essential Qualification - Graduate from an accredited college Post Graduation preferred Essential Skills and Experience - 8-10 years of experience in a mid-sized HFC or NBFC Minimum 2-3 years of team handling experience in affordable /mass affluent segment Exposure to digital lending process in housing loans preferred Experience of recruiting and training of sales team and channel partners Experience of managing multiple branches with deep knowledge and understanding of the local market Excellent written & verbal communication skills Ability to work under tight deadlines Knowledge of compliance regulations as issued by NHB, RBI etc. Key Roles and Responsibilities - Responsible for establishing the Piramal brand by overseeing the sales team and business development activities for home loans in the affordable /mass affluent segment for all the branches in purview Prepare branch wise implementation plan to achieve defined targets in alignment with the Geography sales manager Ensure achievement for overall sales and cross sell targets for the cluster through building and development of internal team of Sales Managers and DSTs and channel partners , while ensuring maintenance of required standards for customer satisfaction, profitability metrics and product mix Devise strategies/means to continually improve HL Disbursements in Mass Affluent and Affordable segments for all branches in the cluster and guide the teams in operationalizing the same through DSTs and Channel partners

Key Responsibilities: Perform order management tasks for specific customers/accounts, handling the entire order life cycle (order entry, modification, invoicing, credits/debits, logistics documentation). Provide consultative support to customers regarding lead time, availability, minor technical support, and policy. Act as a single point of contact for customer inquiries and escalations, managing them to closure. Demonstrate customer support excellence in all communications and interactions. Liaise with internal production, planning, and materials teams to ensure prompt, accurate, and timely order throughput, including achieving financial targets. Communicate with sales, warehouse, and logistics staff to confirm order status and resolve customer queries. Support departmental goals and initiatives to become a more proactive customer-centric organization. Develop, document, and enhance standard administrative practices related to customer communication and order throughput processes. Identify and develop proactive communications for assigned customers regarding processes, policy, and best practices. Support customer visits and participate in continuous improvement projects. Lead a team of 5+ Order Management Representatives/Specialists. Plan, prioritize, and schedule team activities for efficiency. Review progress and evaluate results for continuous improvement. Ensure customer support excellence in all interactions. Utilize departmental tools, systems, and processes effectively. Monitor team performance and adapt procedures for improvement. Lead cross-functional problem-resolution initiatives. Address complex inquiries promptly and accurately. Liaise with other departments to integrate activities. Analyze customer inquiries and recommend process improvements. Develop problem-solving guidelines and materials. Own departmental metrics, reporting, and analysis. Coordinate team input for proactive customer communications. Lead local and participate in global continuous improvement projects. External Qualifications and Competencies Qualifications: Bachelor's degree or equivalent required. This position may require licensing for compliance with export controls or sanctions regulations. Competencies: Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus: Building strong customer relationships and delivering customer-centric solutions. Drives results: Consistently achieving results, even under tough circumstances. Manages complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Self-development: Actively seeking new ways to grow and be challenged using both formal and informal development channels. Customer Support: Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction. Order Life Cycle: Demonstrates the phases of the end-to-end order life cycle, terminology, and functional collaboration that enable customer orders to be fulfilled. Order Life Cycle Systems Knowledge: Demonstrates the steps within each system screen to process customer orders, order modifications, and respond to customer queries. Order Processing: Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification, and resolution. Values differences: Recognizing the value that different perspectives and cultures bring to an organization. Additional Responsibilities Unique to this Position Experience: 8+ years of experience in Supply Chain/Customer Order Management, including people management. Experience in managing a team of 5+ employees preferred. Experience in high-impact continuous improvement or Six Sigma projects preferred. Intermediate level of relevant work experience, preferably in consulting or GCC/shared services industry, working with APAC or EMEA region. Skills: Strong team management skills. Excellent communication and interpersonal skills. Ownership and self-drive for value addition. Analytical and problem-solving abilities. Ability to adapt and thrive in a fast-paced environment. Ability to work collaboratively with all stakeholders. Proficiency in Microsoft Office Suite and presentation skills. Work Conditions: Ready to work in shifts (APAC shift: 6:30 AM to 3:30 PM IST or EMEA shift: 12:30 PM to 9:30 PM IST). 2 days work from home and 3 days work from office with free transport facility for both shifts.

Role & responsibilities Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market Be a point of escalation for our clients and respond promptly to any issues Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed Work with client contact on reporting and forecasting Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs) Work with client contact on reporting and forecasting Coordinate team incentives and Sales Performance Incentive Funds Partner and build business relationships with all partners to ensure customer expectations are met Preferred candidate profile 3+ years proven work experience in a sales role A passion for customer experience and driving team results Experience in operations and strategy building Excellent Coaching history A record of developing and retaining great employees Experience maximizing revenue through best practices Experience working with Salesforce.com or similar CRM Experience finding solutions as a manager Perks and benefits

8+ yrs exp (3+ in leadership), skilled in .NET Core, C#, Azure, SQL, DevOps, AI-driven solutions, agile delivery, and CI/CD. Strong communicator with cross-functional, product & integration exp Excellent leadership and people management skills Required Candidate profile Looking for a person who have worked in software life cycle management, who has already headed a team, who has experience towards Azure cloud, data security, MYSQL, .Net Core, C#

10+ years of experience in a Manager role, in BPM, IT & ITES industry. - Operations/People/Stakeholder Management - "Mortgage/BFSI US International Experience in BPO/BPM Mandatory" Watsapp (Anuj - 8249759636) for further details.

About the Role: We are looking for an accomplished and visionary leader to join our team as the Head of Delivery Services (Implementation & Support) . This role is critical to driving the successful implementation and support of Cross Identity (CI) , our Converged Identity and Access Management (IAM) solution, across a global customer base. The ideal candidate will have extensive experience in managing large-scale IAM solution deployments, leading cross-functional teams, and fostering strong customer relationships. This role requires exceptional leadership, strategic thinking, and a customer-centric approach to ensure the seamless delivery of IAM solutions and outstanding post-sales support. Key Responsibilities: Strategic Leadership: Define and execute the global delivery strategy for Cross Identity IAM solutions, ensuring alignment with the company's vision and goals. Lead and manage the entire post-sales lifecycle, including implementation, support, and customer success functions. Build and nurture a high-performing delivery organization, fostering a culture of excellence, accountability, and continuous improvement. Global Project & Delivery Management: Oversee the successful execution of multiple IAM projects worldwide, ensuring timely, high-quality, and cost-effective delivery. Forecast potential project risks, resource constraints, and time overruns, proactively escalating issues to key stakeholders as needed. Provide transparent, data-driven reporting on project status, risks, and performance metrics to executive leadership. Customer Success & Relationship Management: Serve as the primary advocate for key customers, ensuring their needs are met throughout the implementation and support lifecycle. Drive customer satisfaction through proactive engagement, timely issue resolution, and continuous value delivery. Establish strong, long-term relationships with customers, enhancing customer retention and growth opportunities. Team Development & Knowledge Management: Mentor and guide project managers, technical leads, and support teams to achieve operational excellence. Prepare and maintain a robust knowledge base, including best practices, lessons learned, tools, and templates to support project teams. Operational Excellence: Design and implement customer satisfaction measurement processes, using feedback to drive service improvements. Identify process improvement opportunities and implement solutions to enhance efficiency, productivity, and service quality. Collaborate with cross-functional teams, including product management, engineering, and sales, to ensure alignment and customer-centric delivery. Key Management Responsibilities: Drive the deployment execution process globally, ensuring smooth, successful, and timely deployments. Forecast potential time overruns and escalate to senior stakeholders when needed. Ensure professional and transparent reporting of project statuses with in-depth analysis of potential challenges and concerns. Balance customer satisfaction with revenue retention, ensuring both business growth and client success. Identify and implement continuous process improvement initiatives across the delivery organization. Qualifications: Education: Bachelors degree in Computer Science, Information Technology, Business Administration, or a related field. MBA or advanced degree is preferred. Experience: 10 to 12 years in delivery or customer support roles, with at least 5 years in a leadership capacity, preferably within the IAM or IT security domain. Certifications: PMP, PRINCE2, ITIL, or equivalent certifications are highly desirable. Key Skills: Strong leadership and people management skills, with a proven track record of leading large, diverse teams. In-depth knowledge of Identity and Access Management concepts, technologies, and best practices. Exceptional project management and organizational abilities, with a focus on strategic execution. Excellent communication and interpersonal skills, with the ability to engage effectively with customers, executives, and cross-functional teams. Strong problem-solving and decision-making skills, with a data-driven, analytical approach. Proficiency in project management and reporting tools such as Microsoft Project, JIRA, Confluence, etc.

Job Summary To ensure high standards of research and content development skill in Physics. Create balanced, good quality and age appropriate learning material like unit plans, teachers guide, assessments papers based on requirements of syllabus. Handle a team of Subject Matter Specialists. Job Qualifications : Required: Prior experience working as a Physics Subject Lead and Physics content creator or a similar role in the Educational field Must have Physics subject High School teaching experience in any International Curriculum Should have hands on experience in developing and conceptualizing content. Should drive the content development process by coordinating with the Subject Matter Specialists He/she should ensure the quality standard of the content and timely delivery. Should have excellent communication skills and sound understanding of all science subjects. He/she should also coordinate with the subject specific teachers and provide support to technical team as and when necessary. Creative and self motivated Effective IT skills Preferred: Ability to create original, engaging and age appropriate content Job Responsibilities : Actively engage in developing curriculum content, assessments and worksheets. Provide educational support to Subject Matter Specialist and also work hands on. Please mail your resume to babitha.sakethram@curioused.ai

Job Summary To ensure high standards of research and content development skill in Chemistry. Create balanced, good quality and age appropriate learning material like unit plans, teachers guide, assessments papers based on requirements of syllabus. Handle a team of Subject Matter Specialists. Job Qualifications : Required: Prior experience working as a Chemistry Lead and Chemistry Lead content creator or a similar role in the Educational field Must have Chemistry subject High School teaching experience in any International Curriculum Should have hands on experience in developing and conceptualizing content. Should drive the content development process by coordinating with the Subject Matter Specialists He/she should ensure the quality standard of the content and timely delivery. Should have excellent communication skills and sound understanding of all science subjects. He/she should also coordinate with the subject specific teachers and provide support to technical team as and when necessary. Creative and self motivated Effective IT skills Preferred: Ability to create original, engaging and age appropriate content Job Responsibilities : Actively engage in developing curriculum content, assessments and worksheets. Provide educational support to Subject Matter Specialist and also work hands on. Please mail your resume to babitha.sakethram@curioused.ai