Payroll Specialist

About this Role:

The Payroll Specialist plays a role in accurately and efficiently processing our internal and consultant payroll related requests. Responsibilities encompass tasks such as customer service, data entry, cross team collaboration, and reporting. Our daily mission as a team- Prepare, Provide, and Problem Solve - is to support our corporate and sales offices through exceptional service and communication. We strive to process payroll efficiently, accurately, and in compliance with labor and tax laws. Our goal is to keep our employees satisfied and well informed.

What You’ll Do:

• Responsible for processing payroll requests for internal and contract employees on a weekly basis • Responsible for managing data entry workload along with additional payroll related reports and processes

• Answers and clarifies employee questions on payroll related inquiries

• Troubleshoots payment related issues

• Ensures that payment is properly processed by gathering, calculating, and inputting data

• Maintains general knowledge on payroll-related policies and procedures to ensure adherence to regulations

• Collaborates with Finance, Compliance, HR, and Verification teams to ensure payroll is processed accurately

• Assists with processing or creating payroll related files prior to strict deadlines

• Assists with hosting cross department shadowing sessions to educate our employees on payment processes

• Assists with mentoring and training new Payroll Administrators

• Assists with running select payrolls for self-employed pay groups What You’ll Need to Succeed:

• Customer service experience

• Ability to take initiative when troubleshooting issues and enjoys collaborating

• Detail oriented, and seeks to understand both the cause and effect of a situation

• Strong organisation skills with a keen ability to prioritise, multi-task, and meet strict deadlines

• Ability to work across various Microsoft platforms such as Outlook, Excel, and Word

• Strong work ethic, team player, and high degree of professionalism

• Strong analytical skills and ability to problem solve

• You are a self motivated individual and strive to meet expectations

Requirements

• Bachelor’s Degree

• You have a passion for customer service and helping others

• You enjoy problem solving and teaching the why behind situations

• You are open minded, levelheaded, and adapt well to change

• You work well under pressure and understand the importance of meeting deadlines

• You can work with confidential data relating to employee payment information