Patient Experience - Trainee

Job Description

Skills: Customer Relationship Management, Patient Communication, Service Recovery Techniques, Healthcare Analytics, Telehealth Platforms, Patient Satisfaction Metrics, Complaint Resolution, Empathy and Active Listening, Company Overview Sir H.N. Reliance Foundation Hospital & Research Centre is a premier multi-specialty tertiary care institution located in Mumbai. With 345 beds, the hospital is renowned for its advanced care in cardiac sciences, gastroenterology, oncology, and more. Recognized for its state-of-the-art technology and infrastructure, the hospital upholds a century-long legacy of excellence and innovation in the healthcare industry. Respect for life and commitment to superior medical care define its ethos. Job Overview Sir H.N. Reliance Foundation Hospital & Research Centre is seeking a Patient Experience Trainee . This is an internship position suitable for freshers, located in Mumbai. The role requires candidates with 0 to 1 year of experience to engage proactively with patients to enhance their healthcare journey and satisfaction. Candidates will gain valuable insights into patient communication and satisfaction metrics. Qualifications And Skills Proficiency in customer relationship management to effectively build and maintain patient connections and establish long-term loyalty (Mandatory skill). Strong patient communication skills to facilitate clear and compassionate interactions that result in improved health outcomes and patient satisfaction (Mandatory skill). Experience with patient satisfaction metrics to assess and enhance the quality of service and ensure positive patient experiences (Mandatory skill). Knowledge of service recovery techniques to address and resolve any issues that arise, ensuring patient concerns are heard and addressed professionally. Understanding of healthcare analytics to analyze data and provide insights that drive improvements in patient experience and operational efficiency. Familiarity with telehealth platforms to support virtual patient interactions, ensuring accessibility and continuity of care across various digital channels. Competency in complaint resolution to handle patient grievances effectively and foster an environment of trust and transparency. Exhibit empathy and active listening to understand patient needs fully and create a supportive environment that encourages open communication. Roles And Responsibilities Engage with patients and their families to gather feedback, address concerns, and ensure satisfaction with hospital services. Collaborate with hospital staff to implement patient-centered care initiatives to enhance patient experiences across all touchpoints. Assist in collecting and analyzing patient satisfaction data to identify areas for improvement and contribute to strategic planning. Provide support in the development and execution of service recovery plans to rectify service shortcomings and re-establish trust with patients. Participate in training sessions and workshops to upgrade skills related to patient communication and relationship management. Maintain accurate records of patient interactions to track progress and outcomes of patient experience improvement plans. Support the organization in deploying telehealth solutions and familiarize patients with their use for enhanced healthcare delivery. Work closely with cross-functional teams to address patient complaints in a timely manner and ensure continuous improvement in service delivery. Education : Graduate Desirable: MHA/MBA/Diploma in Hospital / Hospitality Experience And Traits Freshers Passion to be a part of hospital industry Comfortable to travel within city for home care services to patients Show more Show less