Patient Counselor

Role Overview: You will be working as a full-time Patient Counsellor at Activbase, an advanced facility specializing in Sports Injury Rehabilitation, Orthopedic Rehabilitation, Athletic Conditioning, and Fitness located in Kochi. Your main responsibilities will include guiding patients through the onboarding process, ensuring customer satisfaction, addressing rehabilitation and conditioning needs, providing excellent customer service, maintaining organization within the facility, and driving sales efforts to promote services. Key Responsibilities: - Conduct one-on-one patient consultations to understand their needs and recommend suitable services and treatment plans. - Maintain strict confidentiality, build trust, and foster long-term relationships with patients. - Provide clear, empathetic, and personalized guidance on treatment and wellness programs. - Follow up with patients post-consultation to clarify doubts, offer additional support, and ensure satisfaction. - Educate clients about service packages, promotional offers, and value-added options to assist them in making informed decisions. - Onboard patients into relevant services based on their health goals and profiles. - Address concerns or objections with professionalism and empathy, guiding patients through their decision-making process. - Collaborate with medical, fitness, and administrative teams for a seamless onboarding journey. - Maintain accurate and up-to-date patient records and documentation. - Support outreach efforts to enhance patient engagement and retention. Qualifications Required: - Strong commitment to patient satisfaction and empathetic communication. - Excellent interpersonal and organizational skills. - Experience in the health, wellness, or fitness industry is a strong advantage. - Ability to work effectively both independently and within a team. - A patient-first mindset with a warm, approachable, and professional demeanor.,