Patient Counsellor

About 2070 Health
W Health has set up India’s first healthcare focused Venture Studio called 2070 Health - an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities in whitespaces. Distinct from the accelerator approach, our venture studio is closely involved in idea generation, day-to-day operations, and strategic decisions of growing the new business. Companies incubated in the last 15 months include Elevate Now, Nivaan Care, Reveal Healthtech, BabyMD, and Everhope Oncology.

About the Role

We are hiring a compassionate and articulate Patient Counsellor to support our Preventive Health initiative across clinic locations on a 2 month contract basis. In this in-clinic role, you will be responsible for engaging with walk-in patients, understanding their medical concerns, and providing clear information on relevant adult vaccination options. You must be able to explain and respond to patient queries with empathy, medical nuance, and clarity. This role demands strong communication skills, a good grasp of healthcare terminology, and the ability to build trust with patients navigating sensitive health conditions.
Key Responsibilities

Engage with Walk-in Patients: Initiate conversations with patients visiting the clinic and understand their preventive healthcare concerns.

Answer Preventive Health-related Questions: Confidently respond to patient queries using approved scripts and training materials, covering vaccine schedules, side effects, and effectiveness.

Educate with Empathy: Translate medical information into patient-friendly language while maintaining accuracy and sensitivity.

Build Trust in Clinical Settings: Represent the clinic as a reliable source of medical information and provide a calm, reassuring experience for patients.

Collaborate with Clinic Teams: Work closely with doctors, nurses, and care coordinators to ensure consistent messaging and seamless care delivery.

Stay Updated on Guidelines: Continuously learn and stay current with updated vaccination protocols and preventive health guidelines.

Document Patient Interactions: Record relevant patient information and queries using digital tools and systems for continuity and quality of care.

Requirements

• 1 to 3 years of experience in patient-facing roles (e.g., health educators, paramedics, counselors, etc.).
• Strong grasp of medical language and an ability to simplify it for patients.
• Language proficiency in English and Hindi (additional regional languages are a plus).
• Comfort with using digital tools or CRM systems for data entry and communication.
• Based in Delhi NCR.
• Immediate availability to join.

Skills and Traits

• Active listening and emotional sensitivity
• Confident and clear verbal communication
• Ability to understand and explain medical nuance
• Patient-centric mindset with a calm and empathetic approach