Patient Care Executive

As a Patient Care Executive at SRM Global Hospitals, your role is crucial in ensuring exceptional patient experiences through professional assistance, empathetic communication, and efficient coordination across departments. Your background in aviation, hospitality, or customer service will be highly valued in this position. Key Responsibilities: - Greet and assist patients and visitors with warmth, courtesy, and professionalism. - Guide patients through admission, consultation, and discharge processes smoothly. - Coordinate with doctors, nurses, and administrative teams to ensure timely service delivery. - Provide clear communication about hospital procedures, billing, and facilities. - Handle patient queries, concerns, and feedback with empathy and promptness. - Ensure a comfortable and clean environment for patients and attendants. - Support the hospital's service excellence initiatives and maintain patient satisfaction standards. - Uphold the hospital's image through a neat appearance, professional demeanor, and courteous behavior at all times. Eligibility Criteria: - Gender: Female candidates only - Education: Minimum 12th Pass / Diploma in any discipline - Preferred Background: Candidates from Aviation, Hospitality, or Customer Service industries are most welcome. - Experience: 03 years of experience in hospital, airline, hotel, or customer-facing roles (Freshers with good communication skills may also apply). Skills & Attributes: - Excellent communication and interpersonal skills (English & regional languages). - Pleasant personality and professional grooming. - Strong sense of empathy, patience, and responsibility. - Good coordination and multitasking abilities. - Basic computer knowledge (MS Office / Hospital software). - Customer service mindset with attention to detail. In this role, you will work in rotational shifts (Morning / Evening) at the SRM Global Hospitals Campus. The dress code is as per hospital standards (Formal / Uniform). Benefits include health insurance and provident fund. This is a full-time, permanent position suitable for freshers as well.,