Patient Care Coordinator

Job Description

Role & responsibilities When the patient comes to floor he/she to be received cordially. Check with patients on their payment mode ( Cash / Company / Insurance / ECHS ) accordingly guide them : Company and ECHS patients have to produce a credit letter issued in our hospital name. For insurance patient ensure pre authorization mediclaim forms are duly filled and signed by the consultants and sent to the concerned department. If patient is for surgery process OT clearance Interact with the Consultants / Resident Doctor if required regarding any query from the patient/attender. Type letters/certificates as required. Co-ordinate with admission desk / maintenance/ house keeping when ever required. Co-ordinate with the billing department and give the approximate bill on daily basis to the patient attender. Ask the patient / attender to deposit 100% of the balance amount and check with them when it would be deposited and the same to be recorded in the register. I f the patient not cleared communicate with Administrator regarding the same and do the follow up Once the doctor has advised for discharge, coordinate with the concerned nurse to intend medicine and return the medicine if any then send the activity card to the billing department. Follow up if the bill is ready for cash patients and guide them accordingly. For insurance patients check with the concerned department on receiving the clearance from TPA ask the patient to settle the bill. Ensure feedback forms are provided to guest, collect the duly filled form and send to the Quality department