Patient Care Coordinator

Job Description

Job Title: Front Desk OfficerLocation: Job Type: Full-time Job Summary: The Front Desk Officer serves as the first point of contact for patients and visitors. This role requires a friendly and professional demeanor, excellent communication skills, and the ability to manage front desk operations efficiently, including scheduling, patient registration, and coordination with clinical staff. Key Responsibilities: Greet and welcome patients and visitors in a courteous manner Manage patient check-ins and check-outs efficiently Schedule and confirm appointments via phone, in-person, and online platforms Maintain and update patient records with accuracy and confidentiality Handle phone calls and provide relevant information or direct to appropriate departments Manage waiting areas, ensuring a clean and calm environment Process payments and issue receipts Coordinate with doctors, nurses, and administrative staff for smooth clinic operations Qualifications & Skills: Bachelor’s degree or relevant diploma Minimum 1–2 years of experience in a customer-facing or healthcare role Excellent communication and interpersonal skills Proficiency in MS Office and basic hospital management software Ability to multitask and stay organized under pressure Pleasant personality with a customer-centric approach Job Title: Patient Care CoordinatorLocation: Job Type: Full-time Job Summary: The Patient Care Coordinator acts as a liaison between patients and the clinical team, ensuring smooth and compassionate care delivery. This role involves managing treatment plans, following up on appointments, and addressing patient concerns with empathy and professionalism. Key Responsibilities: Guide patients through the treatment process, ensuring clear communication and understanding Schedule follow-ups and coordinate between departments for seamless service Monitor patient progress and assist in managing treatment timelines Address patient concerns promptly and escalate issues when necessary Ensure patients receive all necessary charts, prescriptions, and instructions Maintain patient satisfaction through regular follow-ups and relationship-building Document and track patient interactions in compliance with privacy policies Qualifications & Skills: Bachelor’s degree in Healthcare Management, Nursing, or a related field 1–3 years of experience in healthcare or customer service Strong organizational and communication skills Empathetic, patient-focused approach Familiarity with electronic medical records (EMR) systems Ability to work both independently and as part of a multidisciplinary team