Passenger Support Services

Job Overview:

Helping airport check-in staff with Check-in, boarding and seating issues. Act as a codeshare helpdesk. Resolving issues connected with Ancillary services like seating, baggage and upgrades using EMD. Assisting airport booking offices with reservations on own Airline and Interline Ticket Documents. Logging Incident and escalating matters with Amadeus on Service Hub. Doing follow up till its closure. Assisting airport staff with Mishandled Baggage (MHB) and providing support to the network for World Tracer. Providing PNR and Check-in History to Airport and Regulatory agencies for customer servicing requirements.

Responsibilities and Duties:

Team member will be responsible for addressing airport network and aircraft related DCS-Customer Management, Reservation & ticketing queries round the clock, 24/7 basis. You will be required to resolve or raise incidents with the system provider Amadeus and do the follow up till its closure.

Qualifications:

Bachelor’s Degree in any discipline, Business Administration, or a related field.

Experience:

At least 3-5 years of experience in airport operations or airline management. Worked in areas covering reservation and DCS and Reservation areas on Amadeus and Helpdesk within an airline environment.

Specific skills:

Strong communication skills in written & spoken English. Hands on experience in MS office preferred