Job Description

PTA - Power Apps Preferred candidate profile Minimum 5 years hands-on experience in Power Platform systems. • Experience in SaaS product support or web frontend development and QA ; Familiarity with programming languages such as C# and Python; Knowledge of database technologies such as SQL Server/Oracle. • Excellent Communication Skills: verbal, listening and written. • Experience in customer facing service role in any capacity. • Research, Problem Solving and Troubleshooting Skills Logical thinking and demonstrating use of available tools & resources. • Ability to work in different shifts outside of local business hours and/or work a shift that covers a weekend day once ramped/trained based on business need. Good to have: • Integration Services: Proficiency in integrating Power Platform with external systems, leveraging connectors, APIs, and data gateways for seamless data exchange. • Custom Development: Knowledge of extending Power Platform capabilities using custom connectors, plugins • Security and Compliance: Implementing security measures, managing user roles, permissions, and ensuring data security and compliance with industry standards within the Power Platform. • Knowledge of database technologies such as SQL Server/Oracle. Good to have knowledge on Bot framework, Create copilots with generative AI General Roles and responsibilities. Provide technical & SME coaching for Delivery Partner (DP) Engineers/Advocates • Partner with the SDM and CSS Training teams to address any readiness gaps, ensuring findings and remediations shared across Delivery Partners and LOBs, as applicable. • Direct Customer Contact (to support frontline engineers, periodic case ownership to maintain technical expertise) Shift : APAC, EMEA, North American including evening and night shift