Partner Support Program Manager

Job Description

The Opportunity We are seeking a dynamic and experienced Partner Program Manager to join our Support organization. In this role, you will be responsible for managing and driving successful and active relationships with our OEM and technical partners. You will work cross-functionally with various internal teams, including Sales, Engineering, and other functional groups, to ensure seamless collaboration and support. The work setup for this role is primarily hybrid, with the expectation that all team members will be based in Bangalore and come into the office a minimum of 2-3 days per week to cater to customer needs and facilitate in-person collaboration. Your Role - Manage and drive improved relationships with OEM and technical partners. Collaborate cross-functionally with Sales, Engineering, and other internal teams. Identify and implement process improvements to enhance partner programs. Act as a problem solver to address and resolve partner-related issues. Drive initiatives to improve partner satisfaction and engagement. Develop and maintain strong communication channels with partners and internal stakeholders. Monitor and report on partner program performance and key metrics. Ensure partners deliver at or above expectations. Champion customer experience and ensure the best possible outcomes for our customers. What You will Bring - Proven experience in partner program management or a related role. Strong problem-solving skills and a track record of process improvement. Excellent communication and organizational skills. Ability to work effectively in a cross-functional team environment. Self-starter with the ability to take initiative and drive projects to completion. Experience in the cloud computing or technology industry is a plus. Bachelor s degree in engineering, or a related field; MBA or advanced degree is a plus. Experience with OEM and technical partner management. Strong analytical skills with the ability to interpret data and make data-driven decisions. Proficiency in project management tools and methodologies. Ability to manage multiple projects and priorities simultaneously. Experience in developing and executing partner programs and strategies. Strong negotiation and conflict resolution skills. Customer-focused with a strong drive to ensure the best possible experience for our customers. Passionate about customer experience and committed to delivering excellence. -- Nutanix is an Equal Employment Opportunity and (in the U. S. ) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected] .