Partner Support Advisor (Billing)

Are you passionate about delivering exceptional support to Enterprise customers We're looking for a highly organised, proactive individual to join our Customer Service Enterprise Team as an Enterprise Support Administrator. This vital role supports our order placement process and ensures customer needs are met efficiently and accurately.

• Previousexperience in customer service, order support, or a similar role
• Strongattention to detail and excellent problem-solving skills
• Proactivewith a positive, can-do attitude
• Excellentcommunication and interpersonal abilities
• Ableto manage multiple tasks and priorities effectively
• Familiaritywith enterprise-level customer support environments
• Proficiencywith CRM systems and customer service tools
• Self-motivated,especially for repetitive administrative tasks
• Strongtime management and organisational skills
• Confidentin written and verbal communication

• Accuratelyplace a high volume of daily orders, ensuring efficiency and minimal errorsto
• Followbespoke order processes and keep up to date with daily operational changes
• Respondpromptly to internal teams and support order queries
• Actionadministrative changes and updates on Enterprise accounts
• Setfollow-up tasks and monitor progress through to connection or dispatch
• Collaboratewith internal teams to resolve order escalations
• Maintainaccurate records of customer interactions in CRM systems
• Useand adapt templates to provide internal and external updates
• Keepcustomer-specific order details current and accurate
• Workcollaboratively with your team to minimise order placement errors

Perks for our People:

• Holidays

  : 18 days annual leave,+ 6 public holidays

• Other Leave

  : 7 days casual leave, 7 days sick leave

• Development

  : In-House Training Academy

• Wellbeing

  : Mental Health support

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.