Partner Support Advisor (Billing)

Join our Team as a Partner Support Advisor (Billing)

Location: Gurugram

About the role:

The Billing Analyst supports the Billing function by collecting data in the format of CDR’s and LDR’s (Call Data Records and Line Data Records), maintaining accuracy of data, reporting on profitability and resolving billing issues. The Billing Analyst plays a pivotal role in supporting the billing function to deliver timely and accurate billing across all divisions.

What makes you a great fit:

• Excellent verbal and written communication skills, with strong attention to detail
• The ability to work as part of a team, with a common goal
• Well-developed, proactive, can-do, customer centric attitude and behaviour
• An ability to solve problems in a logical manner, thereby rectifying customer issues speedily and efficiently
• Enthusiasm, self-motivated & willing to operate flexibly
• Intermediate knowledge of Excel
• Ability to understand technical data specifications
• High level of accuracy
• A desire to improve both personally and as a team

Key responsibilities:

• Run reports and checks on customer charging using the company’s own developed billing system
• Resolve unbilled items (i.e. where a tariff hasn’t been assigned to a customer)
• Data collection and checks of CDRs, identifying efficiencies where possible
• Follow department procedures to enable live bill run sign offs
• Support the line manager with ongoing improvements to the billing function, including:
• Templating reports
• Bill-run procedures (i.e. data collection)
• Pro-active ideas to drive improvement
• Support Billing department as required and be involved with cross training between Managed Billing and Wholesale Billing teams
• Charge queries
• Assist with Partner migrations
• Additional ad-hoc requirements as directed

Perks for our People:

• Holidays: 18 days annual leave, + 6 public holidays
• Other Leave: 7 days casual leave, 7 days sick leave
• Development: In-House Training Academy
• Wellbeing: Mental Health support

Who we are:

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

Our values:

We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.

ED&I:

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.