Partner Success Manager

Job Description

Own the end to end operations of Distribution Center operations and Last Mile Logistics which include infrastructure, people, and processes Driver key operational and customer service metrics consistently Manage cost, quality, and efficiency to achieve operations SLAs Ensure the system and ops level guidelines strictly adhere to the respective facilities Take decisions on matters relating to the day to day operations within the Hyderabad Business unit including the strategic planning of resources Influence any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the business Set targets and proactively manage & review the performance of DC Teams. Manage relationships with key vendors pertaining to operations Required Skill-sets / Education: MBA/PGDM from a Tier I Tier II college People Management: Ability to handle a layered team of more than 20 in an effective way and specify tasks and effective utilization of the available resource Data-Driven: Innate sense towards data & strong grip over operations metrics. Experience in process improvement and lean techniques Process Adherence: Ability to bring rigor to the process and SOPs to ensure we build consistency and reliability on a day to day basis and scalability in long-term Personality: High Energy, go-getter, and proactive personality. Should be a self- starter and should be able to work independently, take end-to-end responsibility and accountability for results