Partner Success Manager

Position:

Location:

Experience:

Employment Type:

Key Responsibilities

• Manage and support the

  end-to-end onboarding process

  for partner merchants.
• Coordinate with internal teams (Sales, Compliance, Tech, Channel Partners) to ensure smooth activation of partner accounts.
• Provide

  administrative and operational support

  to the Channel Partner team.
• Maintain accurate documentation, reports, dashboards, and partner records.
• Track onboarding progress, follow up on pending items, and ensure SLAs are met.
• Support routine communications and updates with partner merchants.
• Assist in resolving partner queries and escalating issues where required.
• Contribute to partner engagement initiatives to improve partner satisfaction and efficiency.

Required Skills & Experience

• Around

  3 years of experience

  , ideally in

  payments, fintech, banking, or merchant onboarding

  roles.
• Strong

  administrative, coordination, and documentation

  skills.
• Good understanding of partner onboarding workflows or merchant lifecycle (preferred).
• Excellent communication skills (written and verbal).
• Ability to multitask, prioritize work, and work independently in a remote environment.
• Strong proficiency in MS Office / Google Workspace (Excel, Sheets, Docs, etc.).