Partner Success Associate

Job Description

Job Title: Partner Success Associate, Allen Online Location: Bengaluru, with travel to partner location as required Job Description About ALLEN Digital Allen Digital is the outcome of a strategic partnership between Allen Careers Institute and Bodhi Tree Systems, which aims to ensure tech enablement for millions of students. Allen Digital seeks to build an EdTech platform that provides students everything a classroom cannot. With the backing of some of the best names in business, education, and technology, Allen has 36+ years of industry leadership and is poised to revolutionise education through its enhanced technology platform. At Allen, we help students prepare for medical and engineering entrance exams such as the National Eligibility cum Entrance Test (NEET), JEE Entrance Examination (JEE Mains & Advanced), and school/board exams, including Olympiads, NTSE, etc. Role The Partner Success team will be crucial in managing and executing institutional partnerships under Allen Onlines partnership program. This role involves partner onboarding, ensuring seamless delivery of online learning experience, partner management, training, building strong relationships with internal stakeholders, and driving operational excellence. Key Responsibilities Implementation: End-to-end delivery and monitoring of online learning experience for partners Account Management: Build and nurture long-term relationships with partners. Act as a primary liaison between Allen Digital and partner organisations. Performance analytics: Track student engagement, performance, and feedback to improve learning outcomes. Provide partners with regular reports on key metrics. Collaboration: Work closely with academics, operations, product and sales teams to build systems addressing partner-specific needs Training & Support: Design and implement training programs to empower partners Feedback & Insights: Provide detailed insights and recommendations to improve academic program performance. Identify and promote best practices to elevate performance. Qualification & Skills 2+ years of experience in partner management or customer success roles Strong communication, collaboration and relationship-building skills Analytical mindset to monitor performance and success metrics Hands-on attitude and ownership mentality Experience with process design and project management in a startup environment