Panel Helpdesk Associate

Job Description

Intake, triage, investigate, and respond to inquiries directed to Sago s respondent help desk, maintaining our company s reputation for high-quality service Effectively assess respondent needs and consistently provide accurate, valid, and complete information, aiming to resolve issues with as few touch points as possible Work with internal teams to troubleshoot issues that impact respondent experiences Escalate complex issues appropriately and follow up to ensure timely resolution Learn and stay up-to-date on Sago s technologies and procedures Follow appropriate communication procedures, guidelines, and policies Other duties as assigned Education: High School diploma/GED required Experience in market research a plus. Experience with customer service ticketing software a plus Proficiency in additional language