Outreach Executive

Job Description

Key Responsibilities: Contact prospective and existing parents to provide information about school programs, admission requirements, and enrollment timelines. Schedule and coordinate campus tours, open house events, and one-on-one consultations with the admissions team. Conduct follow-up calls to address any additional questions or concerns and guide them through the application process. Maintain and update records of all interactions with prospective parents, ensuring accurate and timely data entry. Keep detailed records of all parent interactions, inquiries, and follow-ups. Prepare and submit regular reports on call activities, conversion rates, and feedback trends to the management team. Respond to all parent inquiries promptly, accurately, and courteously. Work closely with the admissions team and other school departments to ensure consistent messaging and a unified approach to parent engagement. Assist in organizing and participating in school events designed to engage and inform parents. Qualifications: Bachelor s degree in communications, business, education, or a related field is preferred. Previous experience in tele calling, customer service, or a similar role is advantageous. Excellent verbal and written communication skills. Strong interpersonal skills with the ability to connect with diverse parent groups. Proficiency in MS Office and experience on working on CRM platforms like NPF, Salesforce etc.