Outpatient Department (OPD) Manager

Job Description

Job Title: Outpatient Department (OPD) Manager Job Summary: The OPD Manager is responsible for overseeing the daily operations of the Outpatient Department, ensuring efficient and high-quality patient care. The manager collaborates with clinical and administrative staff to optimize departmental performance. Key Responsibilities: Operational Management Lead and manage all the activities of the Outpatient Department (OPD) manpower and physical resources to ensure smooth operations and efficient patient flow. Organizing staffing schedules to meet the needs of the OPD service. Responsible for managing the appointment scheduling for the different consultants. Works on process and system enhancement to ensure the least possible patients’ waiting time and the smoothest possible patients’ access to service. Monitor key performance indicators and prepare regular reports for senior management. Oversee OPD patient billing, resolving complex patient inquiries or issues, and reporting to the management. Patient Care Address patient concerns, providing effective solutions and maintaining high standards of care. Analyse patient feedback, coordinate with clinical and administrative staff to address operational issues and implement improvements. Reviews continuously patients’ comments and feedback and accordingly rectifies root causes of repeated patients’ comments and complaints. Be proactive in reviewing the current service, making recommendations and implementing changes to continuously improve the patient experience. Policy and Procedure Development Develop and implement policies and procedures to enhance patient care and departmental efficiency. Staff Management Responsible for recruitment, training, and performance evaluation of OPD staff, while identifying and addressing areas for improvement. Miscellaneous Other jobs may be assigned by the Management from time to time. Qualifications: Post-graduate in hospital management. Minimum of 7 years of experience in healthcare operations, preferably in an outpatient setting. Strong leadership and communication skills. Ability to analyze data, identify trends, and implement process improvements. Excellent organizational and problem-solving skills. Experience with electronic health records (EHR) systems. Familiarity with healthcare quality improvement initiatives. Ability to work under pressure and manage multiple tasks simultaneously. Please share your resume on -hr@holyfamilyhospital.in /hrdirector@holyfamilyhospital.in Job Type: Full-time Pay: From ₹50,000.00 per month Benefits: Provident Fund Schedule: Rotational shift Ability to commute/relocate: Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: total work: 1 year (Preferred)