ORM Support

Job Description

Proactively attend all the queries, complaints, requests across the companys social media platforms. • Raise issues to the concerned teams and follow up for resolutions • Proactively and continuously keep the customer and stakeholders informed about the status of the problem • High level of individual discretion to ensure customer satisfaction and business success • Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly • Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely • Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions What do we need (Desired skills): • Good command over English Language, ability to effectively communicate information in written format • Working knowledge of platforms like Facebook, Google Play Store and Twitter • Active twitter handle with good following and some exposure in any platform of communication including media relations, internal communication, branding and social media is desirable • A problem- solving attitude • Customer service experience of at least one year • Should be smart, witty and have a sense of humour • Willingness to work in shifts (24/7) Interested candidates contact on 9836272131 or drop your CV at kathakali.rahman@woodrockgroup.in