Orm Executive

Job Description

Job Summary: We are looking for a dynamic Online Reputation Management (ORM) Executive to monitor, manage, and enhance Wonderla Holidays digital presence. The ideal candidate will have experience in handling customer feedback across online platforms, responding to reviews, and implementing strategies to improve brand perception. Key Responsibilities: Monitor and analyze online reviews, social media mentions, and customer feedback on platforms like Google, TripAdvisor, Facebook, Instagram, Twitter, and other relevant portals. Respond promptly and professionally to customer queries, complaints, and feedback to maintain a positive brand image. Develop and implement ORM strategies to enhance Wonderlas reputation and customer engagement. Work closely with the marketing and customer support teams to address concerns and improve service quality. Track key ORM metrics, prepare reports, and provide insights for brand improvement. Manage crisis communication and escalate serious concerns to the relevant departments. Engage with influencers, bloggers, and online communities to amplify positive brand experiences. Stay updated with ORM trends, tools, and best practices to optimize reputation management strategies. Qualifications & Skills: Bachelors degree in Marketing, Communications, Public Relations, or a related field. 2-4 years of experience in Online Reputation Management, Digital Marketing, or Customer Relations. Strong communication skills, both written and verbal. Proficiency in social media platforms, review sites, and ORM tools. Ability to handle online crises and maintain a professional brand tone. Analytical mindset with experience in reporting and insights generation. Ability to multitask and work under pressure in a fast-paced environment. Preferred Qualifications: Experience in the hospitality, entertainment, or tourism industry. Knowledge of SEO and digital marketing strategies. Familiarity with ORM tools like Brandwatch, Hootsuite, Sprout Social, or similar platforms.