Job Description

We are seeking a detail-oriented and organized Order Manager to join our dynamic operations team. The Order Manager will be responsible for overseeing the entire order processing cycle, from order entry to delivery to revenue, ensuring customer satisfaction and operational efficiency. The ideal candidate will possess excellent communication skills, a strong sense of urgency, and a proactive approach to problem-solving. Key Responsibilities: Order Processing: Accurately enter and process customer orders into our system, ensuring all details are correct. Inventory Management: Monitor inventory levels and coordinate with the warehouse team to ensure stock availability for orders. Customer Interaction: Communicate effectively with sales team regarding order status, delivery schedules, and any issues that may arise. Coordination: Liaise with various departments, including sales, logistics, and finance to streamline order fulfillment processes. Quality Assurance: Implement and maintain quality control processes to ensure the accuracy and timely delivery of orders. Reporting: Generate and analyze reports on order processing metrics and identify areas for improvement. Issue Resolution: Address and resolve any order-related issues, complaints, or delays promptly to ensure customer satisfaction. Handles DEFOA Claims: Process and manage claims for products that are dead/damaged/missing on arrival, ensuring quick resolutions to maintain customer satisfaction. Manages Order Returns: Oversee the order return process, ensuring efficient and accurate handling of returned products. Continuous Improvement: Identify opportunities for process enhancements and implement solutions to improve efficiency and effectiveness. Requirements: Education: Bachelor s degree in business, Operations Management, or a related field. Experience: Minimum of 8 years experience in order management or a related role. Experience in SAP: Proficiency with SAP is a must-have. Skills : Proficiency in order management software and ERP systems. Strong analytical and problem-solving skills. Excellent organizational skills and attention to detail. Effective communication skills, both written and verbal. Ability to work under pressure and meet tight deadlines. Customer-focused with a commitment to providing high-quality service. Preferred Qualifications: Project Management: Experience in project management is good to have. Experience in handling a high volume of orders in a fast-paced environment. Knowledge of inventory control methods and practices. Ability to work independently and as part of a team.