Order Management Specialist (Day shift)

Job Description

Major Accounts Team Member (Order Management-Specialist) Job Overview We're seeking a dedicated Major Accounts Team Member who will be responsible for providing exceptional customer service and sales support for Bowens' key accounts. This role will operate from our Coimbatore, India office, supporting our headquarters in Hallam, Melbourne. The ideal candidate will combine strong administrative skills with excellent communication abilities to ensure our major accounts receive outstanding service. Key Responsibilities Process Sales Orders and Quotations with complete accuracy and efficiency Respond promptly to customer inquiries and requests from major accounts Maintain detailed records of all customer interactions and transactions Coordinate with the Melbourne office to ensure seamless service delivery Monitor order status and proactively update customers on delivery timelines Identify cross-selling and upselling opportunities within existing accounts Assist in preparing sales reports and analyzing sales performance metrics Support the Major Accounts team with administrative tasks as required Collaborate with other departments to resolve complex customer issues Required Skills & Experience Strong customer service orientation with excellent interpersonal skills Exceptional attention to detail in all aspects of work Ability to prioritize tasks effectively and manage multiple responsibilities simultaneously Excellent time management skills with proven ability to meet deadlines Strong analytical and problem-solving capabilities Self-motivated approach with strong follow-through on customer requests Proficiency in Microsoft Office Suite (especially Excel) Clear and effective written and verbal communication skills in English Experience with CRM systems and order processing software Ability to work under pressure while maintaining accuracy and professionalism Deliverables Expected Accurate and timely processing of all sales orders and quotations Detailed documentation of customer interactions and follow-ups Regular reports on order status and pending customer requests Timely escalation of complex issues that require management attention Contribution to team performance metrics and service level agreements Tools & Technologies CRM software: SUGAR, Salesforce, Microsoft Dynamics, or equivalent Order processing systems specific to Bowens Microsoft Office Suite (Excel, Word, Outlook) Collaboration tools: Teams, Slack, etc. Video conferencing platforms for communication with the Melbourne office Working Hours will be 07.00AM to 04.00PM (Monday to Friday) Interested candidates kindly forward your CV to careers.in@timbertruss.com.au Contact @ +91-7418788668