Order Management Associate

Job Description

Role & responsibilities 1. Order Management: Daily: Order acknowledgment to customers on new orders Review 830-APE Schedule changes Daily Review Demand Detail daily for order alignment Manage to expedite and push out requests from customers. Complete late-line coding for assigned customer orders. Review the Customer MRM tool. Review Import Error Report daily. Review suspended records daily. Proactively expedite with manufacturers to minimize delivery impact for customers. Monitor customer orders for correct sales prices entered. Correct any errors or mispriced POs. Communicate any pricing discrepancies to customers. Weekly: Conduct effective open order management to ensure customer delivery expectations are met Manage lengthier/time-consuming requests from customers (reports, etc.) Review suspended records to ensure orders are not stuck in EDI. Review Customer Demand Detail to ensure discrepancies are cleared up, and future items are not impacted. Participate in a joint call with your supply chain specialist and Customer Experience Manager to discuss OTD performance, service levels, and bottlenecks. Review customer OTD using Power BI. Process new ship-to IDs within Software for EDI Process Forecast/SKU relationship within 830-APE for demand to show within company systems. Support accounting with any inquiries related to pricing discrepancies & payment issues. Attend weekly green team meetings for awareness regarding ECR & SCR status updates. Process customer complaints through the internal CAPA process.