Oracle Fusion Support Analyst Finance SCM

(Night Shift, L1/L2 Support)

Below are job description details, let me know if you have any questions.

Oracle Fusion IT Application Support Analyst

resolving user issues, maintaining integrations, managing period-close activities

Key Responsibilities

Application & Incident Support

• Monitor and manage user tickets in Halo / JIRA within defined SLAs.
• Troubleshoot and resolve functional incidents across Finance (R2R, P2P, O2C) and SCM modules.
• Log and escalate L3 or Oracle SRs for complex configuration or integration issues.
• Perform root cause analysis (RCA) and document knowledge base articles.
• Ensure seamless handover communication for next-shift teams.

Finance Functional Support

General Ledger (GL): Journal entries, intercompany transactions, account hierarchies.

• Accounts Payable (AP): Invoice validation, payment batches, supplier setup, workflows.
• Accounts Receivable (AR): Customer billing, receipts, credit memo, lockbox processing.
• Fixed Assets (FA): Depreciation, capitalization, asset retirement, transfers.
• Cash Management (CM): Bank statement imports, reconciliation, and accounting entries.
• Support month-end and quarter-end close activities, including reconciliation and accrual validation.

Supply Chain (SCM) Functional Support

• Manage issues in Procurement, Inventory, Costing, and Order Management (OM) modules.
• Support supplier portal, PO workflows, and procurement approvals.
• Handle inventory adjustments, subinventory transfers, and item setup validations.
• Assist with cost rollups, item costing, and valuation reconciliations.

Candidate Profile

• 78 years of experience supporting Oracle Fusion Cloud ERP (Finance & SCM).
• Proven L1/L2 support experience with hands-on in FBDI/ADFDI, OIC, and BI Publisher.
• Support Expertise in Finance , SCM Modules.
• Strong analytical, problem-solving, and communication skills for remote global collaboration.
• Experience working in night shift (8 PM – 6 AM IST) covering US time zones.

Tools & Technologies Summary

• ERP Platform: Oracle Fusion Cloud ERP (Finance & SCM – GL, AP, AR, FA, CM, PO, INV, OM, Costing)
• Integrations: Oracle Integration Cloud (OIC), REST/SOAP APIs, MuleSoft, Boomi
• Data Management: FBDI, ADFDI, SQL Developer, ODI
• Reporting: BI Publisher, OTBI, SmartView, Financial Reporting Studio
• Ticketing & ITSM: Halo, JIRA, ServiceNow
• Monitoring: ESS jobs, ADF diagnostics, OCI Console
• Collaboration: MS Teams, SharePoint, Confluence