Oracle EBS Techno Functional SCM

Job Description

Role Summary:
We are seeking a highly experienced Senior Oracle EBS SCM Techno Functional Lead to provide ongoing support for our Oracle E-Business Suite (EBS) platform. This role focuses on incident resolution, defect management, stabilization, and documentation, covering the Supply Chain Management (SCM) modules and their integrations.________________________________________Key Responsibilities:• Serve as the SCM functional lead for Oracle EBS version 12.2.3, driving resolution of incidents and defects across Order Management, Inventory, Purchasing, Planning, and Fulfillment/3PL modules.• Provide L2 and L3 support aligned with ITIL processes and integrated through ServiceNow.• Perform deep-dive root cause analysis (RCA) and contribute to continuous service improvement initiatives.• Troubleshoot complex integration issues between EBS and external systems (e.g., WMS, 3PL, Retail, eCommerce).• Participate in Change Advisory Board (CAB) meetings, impact analysis etc.• Collaborate with offshore/onshore teams to ensure seamless handoffs and SLA adherence.• Provide support during peak business periods• Document functional designs, test cases, SOPs, and RCA findings in alignment with operational excellence practices.