Oracle Cloud Hcm Functional Consultant

5 - 10 years

30 - 40 Lacs

Posted:3 days ago| Platform: Naukri logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Greetings from Kastech Software Solutions!

We are Hiring!

Role: Oracle Cloud HCM Cloud Functional Consultant

Experience: 5+ Years of Fusion experience

Location: Remote

Key Responsibilities

Implementation & Configuration

  • Configure

    Oracle HCM Help Desk

    including service request categories, templates, queues, SLAs, and assignment rules.
  • Set up

    HR Service Center

    features such as knowledge management, HR agent experience, service request workflows, and dashboards.
  • Work with functional teams to align Help Desk processes with broader

    HCM modules

    (Core HR, Benefits, Absence, Payroll, etc.).
  • Configure security roles, data security, and user access specific to the Help Desk module.

Support & Maintenance

  • Provide functional support for Help Desk SRs: troubleshooting issues, analyzing logs, and coordinating fixes.
  • Monitor system performance, triage issues, and work with Oracle Support as needed.
  • Maintain knowledge articles and ensure effective categorization and content quality.
  • Assist in regression testing, patch testing, and quarterly release validations.

Business Engagement

  • Translate business requirements into functional specifications and system configurations.
  • Support HR operations by improving case management workflows and agent productivity.
  • Conduct end-user and HR service center training for new features or enhancements.
  • Develop documentation: configuration workbooks, test scripts, SOPs, and training guides.

Reporting & Analytics

  • Build analytics and dashboards using

    Oracle HCM Help Desk reporting tools

    (OTBI, BI Publisher, dashboards).
  • Provide insights into SR volume, SLA performance, agent KPIs, and trend analysis.

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Kastech

Information Technology

San Francisco

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