Job Description

Role description: You have extensive business and application knowledge in Oracle Cloud Finance and Procurement modules (such as Accounts Receivable, Accounts Payable, Expenses, Tax, Cash Management, General Ledger, Fixed Assets, and Procurement), enabling you to effectively provide functional and technical production support. You have a proven experience in Business-as-usual support which would help you be successful on this role. We are looking for individuals with a passion to help our user community deliver their day-to-day work effectively and efficiently. What Youll Own: Incident, Problem, and Change management based on ITIL common practice Facilitating Oracle Upgrades Testing of Issues in lower environments Working directly with F&P key users community. Ensuring efficiency in daily standups/retrospectives. Able to prioritize the workload and deliver based on prioritization. Configuration/development of solutions developed as per business requirements. Analyze and resolve production issues as per SLA. Maintain configuration workbooks and documentations as relevant. Monitor and report on regular production activities Role accountabilities: Collaboration: Collaborates and communicates with F&P Service Manager Collaborates and communicates with F&P Configuration Specialists Collaborates with Functional Solutions Manager to ensure solutions would not impact other activities Collaborates with business users and key users Applications Support & Maintenance: Member of OOO Domain team implementing solutions to address business priorities with a focus on improved EU experience, functionality, and efficiency. Demonstrates business process knowledge and relevant Oracle configuration knowledge to efficiently deliver on Oracle solutions. Works with Arcadis 3rd party vendors in assessing & validating proposed solutions and /or creates proposed solutions to address incidents/problems. Participates in Oracle Quarterly Update process working with the Test Manager and KBUs to prepare and execute effective test scripts. Joins Oracle support sessions to understand Oracle product development and thereby improve business efficiency. Key Shared Accountabilities: Partnership with other OEA Lanes, Teams, and OOO Domains to exceed business expectations. Oracle Quarterly Update testing with OOO Test Manager and KBUs. Oracle SOP and KBA development with O&Q team. Solution Deployments in Production Qualifications & Experience: The ideal candidate should have: Ability to work in a fast-paced production environment Ability to work independently and as part of a team with minimum supervision Strong knowledge of end-to-end business processes and the ability to find solutions to meet business requirements. Experience in Oracle Cloud Finance/ Procurement core Modules Experience with Helix ticketing tool is not a must but is an advantage Ability to review & challenge proposed solution designs. Excellent communication skills Able to work and deliver based on SLA agreements Proactively identify potential issues Good engagement with end users to solve issues effectively Able to help on the documentation process for overall application support Able to provide responses to functional / technical queries Have exposure/ willing to working in shifts and/or weekend shift/on-call support Able to build a professional relationship with key stakeholders and end users Committed to delivering what is best for our end user community in Arcadis. Required Qualifications: Bachelors degree or equivalent work experience & practical knowledge. 2+ years of proven experience as an Oracle Cloud Finance and Procurement. Oracle Finance and Procurement modules support experience Experience in supporting Production environment related to Oracle Cloud Finance and Procurement Demonstrates technical aptitude and attention to detail.