Job Description

Role & responsibilities Job Purpose : Provide enablers to increase competitiveness, improve scores & reduce detractors on Infinite Smile Program across PAN India branches and other units. Regular huddles between all the stakeholders incl. vendor on new enhancement / operational issues on LitmusWorld Dashboard. Coordinate with cross-functional teams, ensure clear communication and act as a bridge between technical teams, business units and leadership. Track milestones, performance metrics, deliverables and provide regular status update to all relevant stakeholders. Job Responsibilities (JR) : Execution and Delivery 1. Ensure reports/ dashboards are executed within the defined scope and timeline. 2. Monitor and control reports/ dashboards, make adjustments as need to address issues Stakeholder Engagement and Communication 1. Lead/ navigate cross-functional project teams (Business units, IT, Product, Vendors), ensure collaboration and effective communication. 2. Collaborate with stakeholders to gather requirements and provide periodical updates. 3. Manage stakeholder expectations and address concerns promptly. Performance Tracking and Reporting 1. Track metrics using tools, metrics and key performance indicators (KPIs), such as transaction efficiency, customer satisfaction, or regulatory adherence. 2. Provide detailed reports and presentation to stakeholders and leadership highlighting achievement, milestones, outcomes. Quality Assurance 1. Ensure all deliverables meet quality standards, enhance customer experience and align with overall objectives, such as faster processing, accuracy etc. 2. Deliver error-free reports/ dashboards that meet stakeholder expectations. Candidate's Profile - Graduation/ Post-Graduation, Certifications: Power BI, MS-Office (Excel, PowerPoint), SQL, Tableau. Minimum experience of 5+ years. Exposure to Banking preferable. Proficiency in Collaboration & Reporting tools (Microsoft Office, Tableau, Power BI, Macros). Proficiency in creating effective presentations requiring a combination of technical, strategic and design skills. Exceptional stakeholder management, communication and problem-solving skills.